Sayed Suma Email & Phone Number | With over 20 years of comprehensive experience in customer service, I have honed my skills as a Technical Manager, Coordinator, and Applications Specialist in ANZ, contributing significantly to the success of Clinical Diagnostics product placements and service revenues. In my current role, I have been instrumental in providing effective leadership to both the Customer Service and Technical Command Centre, fostering a culture of exceeding customer expectations and delivering outstanding service. Collaborating cross-functionally with Sales/Marketing, Customer Support, and Service, I have successfully facilitated a robust Service-Sales partnership, playing a pivotal role in product management and customer support. My core responsibilities encompass a broad spectrum, from daily management and ownership of customer satisfaction initiatives to project management, associate training and development, financial management, and troubleshooting of Beckman Coulter instrumentation and equipment. Notably, my leadership extends to the development and management of technical/service center teams, along with coaching, inspiring, and mentoring service engineers to ensure optimal outcomes for our customers. One of the highlights of my career has been closely engaging with business units, healthcare professionals, and medical staff to enhance consumer/patient outcomes. Simultaneously, I have been actively involved in providing training, product visibility, and mentoring to physicians and medical professionals to ensure the proper operation of medical instruments. My experience at my current position has ingrained in me the importance of building strong relationships across all departments within an organisation. It has equipped me with the skills to set and achieve goals, fostering a winning team culture. As the Chair of the OH&S committee, I have demonstrated a commitment to ensuring a safe working environment and behaviour, cultivating a strong safety culture within the group. I am confident that my skills, enthusiasm, leadership, and extensive experience make me an ideal candidate for your organisation. I bring a passion for fostering innovation, achieving goals, and building strong, collaborative teams. I am excited about the prospect of contributing to the success of your organisation. Thank you for considering my application. I look forward to the opportunity to discuss how my skills and experiences align with the needs of your team.

Sayed Suma

With over 20 years of comprehensive experience in customer service, I have honed my skills as a Tech...
Beckman Coulter, 23-27 Chaplin Dr, Australia

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Sayed Suma’s Email sayed.suma@beckmancoulter.com

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Sayed Suma’s Location Beckman Coulter, 23-27 Chaplin Dr, Australia

Sayed Suma’s Current Industry Beckman Coulter Diagnostics

Sayed Suma’s Prior Industry Beckton Dickenson Austnz | Laverty Pathology

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Work Experience

Beckman Coulter Diagnostics

Technical command centre MANAGER

2006-09-01 00:00:00 - Present

Beckton Dickenson Austnz

Beckton Dickenson Aust/NZ

2022-11-01 00:00:00 - 2023-07-01 00:00:00

Laverty Pathology

Supervisor/Scientific Officer

2001-07-01 00:00:00 - 2006-08-01 00:00:00

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FAQ About Sayed Suma

Sayed Suma is located at
Beckman Coulter, 23-27 Chaplin Dr, Australia

Sayed Suma is a With over 20 years of comprehensive experience in customer service, I have honed my skills as a Technical Manager, Coordinator, and Applications Specialist in ANZ, contributing significantly to the success of Clinical Diagnostics product placements and service revenues. In my current role, I have been instrumental in providing effective leadership to both the Customer Service and Technical Command Centre, fostering a culture of exceeding customer expectations and delivering outstanding service. Collaborating cross-functionally with Sales/Marketing, Customer Support, and Service, I have successfully facilitated a robust Service-Sales partnership, playing a pivotal role in product management and customer support. My core responsibilities encompass a broad spectrum, from daily management and ownership of customer satisfaction initiatives to project management, associate training and development, financial management, and troubleshooting of Beckman Coulter instrumentation and equipment. Notably, my leadership extends to the development and management of technical/service center teams, along with coaching, inspiring, and mentoring service engineers to ensure optimal outcomes for our customers. One of the highlights of my career has been closely engaging with business units, healthcare professionals, and medical staff to enhance consumer/patient outcomes. Simultaneously, I have been actively involved in providing training, product visibility, and mentoring to physicians and medical professionals to ensure the proper operation of medical instruments. My experience at my current position has ingrained in me the importance of building strong relationships across all departments within an organisation. It has equipped me with the skills to set and achieve goals, fostering a winning team culture. As the Chair of the OH&S committee, I have demonstrated a commitment to ensuring a safe working environment and behaviour, cultivating a strong safety culture within the group. I am confident that my skills, enthusiasm, leadership, and extensive experience make me an ideal candidate for your organisation. I bring a passion for fostering innovation, achieving goals, and building strong, collaborative teams. I am excited about the prospect of contributing to the success of your organisation. Thank you for considering my application. I look forward to the opportunity to discuss how my skills and experiences align with the needs of your team.