Sayali Sathe Email & Phone Number | Overall 6 years of experience in the IT industry. Customer-focused IT professional, IT Service Management. Solid understanding of IT Operations, SLM process and well versed with ITIL Framework. Strong leadership, relationship-building skills and experience in managing remote teams. Self-motivated individual, willing to take responsibilities, can work independently, lead or work within a team environment Responsible for developing and signing off Post Incident Review Reports for Major and Critical Incidents Identify and drive initiatives to improve the ways of working in Incident Management and Problem Management process .............. Managing windows server . checking health for server . working on Changes related to servers and working on DNS . Also, • Administration Tasks in CM. • Monthly Patch Management and Deployment through CM • Software Deployment through CM • Creating SCCM reports. • Troubleshooting SCCM errors. • Working on Incidents as per committed SLA • Implementing Change as per request • Follow the Incident Management Procedure for resolving the Incident. • Ensure that the tickets raised per shift are closed as per SLA and if not escalate as per the escalation Matrix defined. • Raise and technically update the tickets in ticketing system for all the issues handled / worked upon. • Participates in shift-based activities relating to the monitoring, troubleshooting, and maintaining the operational status of the Data Centre

Sayali Sathe

Overall 6 years of experience in the IT industry. Customer-focused IT professional, IT Service Man...
Pune, Pune, India

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Sayali Sathe is a Overall 6 years of experience in the IT industry. Customer-focused IT professional, IT Service Management. Solid understanding of IT Operations, SLM process and well versed with ITIL Framework. Strong leadership, relationship-building skills and experience in managing remote teams. Self-motivated individual, willing to take responsibilities, can work independently, lead or work within a team environment Responsible for developing and signing off Post Incident Review Reports for Major and Critical Incidents Identify and drive initiatives to improve the ways of working in Incident Management and Problem Management process .............. Managing windows server . checking health for server . working on Changes related to servers and working on DNS . Also, • Administration Tasks in CM. • Monthly Patch Management and Deployment through CM • Software Deployment through CM • Creating SCCM reports. • Troubleshooting SCCM errors. • Working on Incidents as per committed SLA • Implementing Change as per request • Follow the Incident Management Procedure for resolving the Incident. • Ensure that the tickets raised per shift are closed as per SLA and if not escalate as per the escalation Matrix defined. • Raise and technically update the tickets in ticketing system for all the issues handled / worked upon. • Participates in shift-based activities relating to the monitoring, troubleshooting, and maintaining the operational status of the Data Centre