Sarah Kirwan Email & Phone Number | A Customer Experience leader with extensive knowledge in designing customer-centric strategies, leading CX transformations, and turning CX insights into positive outcomes for my customers. Having worked in customer focused roles across IT Service Management, SaaS, and residential construction I have a depth of knowledge across B2B and B2C environments. Although, as cheesy as it sounds, I am a firm believer in the H2H model and use this to focus on creating personalised human-to-human experiences regardless of whether I am working with a business or consumer. Adept at making the hard things happen, I am an efficient change agent and I possess a broad range of operational skills which ensure on-time and high-quality delivery of projects, with happy staff and customers. From developing and executing strategies, to the successful creation and implementation of customer experience frameworks, I am passionate about delivering high-quality people-centric work. My excellent people skills see me valued as a people leader not only within my own organisation, but also with our customers. Recent achievements include an employee engagement score of 82% (up from 70% in 6m) and my leadership of multiple remote teams to improve NPS and CSAT metrics, by implementing a VoC program and turning the gift of feedback into tangible improvements, with a 20 point NPS improvement in 12 months. I am also a dab hand at all the fun stuff like journey & empathy mapping, personas and know my NPS from my CSAT/CES. And having spent 4 years working in Workforce Management SaaS, I am also a HR generalist and know the NZ Holiday's Act inside out.

Sarah Kirwan

A Customer Experience leader with extensive knowledge in designing customer-centric strategies, lead...
Hamilton, Hamilton, New Zealand

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Sarah Kirwan’s Email sarah.kirwan@inmoment.com

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Sarah Kirwan’s Location Hamilton, Hamilton, New Zealand

Sarah Kirwan’s Current Industry Inmoment

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Work Experience

Inmoment

Cx Program Architect

2023-09-01 00:00:00 - Present

Employment Hero

Onboarding Experience Manager

2023-05-01 00:00:00 - 2023-10-01 00:00:00

Urban Homes

Head Of Customer Experience

2021-05-01 00:00:00 - 2022-05-01 00:00:00

Readytech

Head Of Customer Operations, Workforce Solutions

2019-10-01 00:00:00 - 2021-06-01 00:00:00

Datacom

Service Delivery / Transition Manager

2015-09-01 00:00:00 - 2018-01-01 00:00:00

Federated Farmers

Sales And Campaign Manager

2014-01-01 00:00:00 - 2015-05-01 00:00:00

Starlight Childrens Foundation

Partnerships Executive

2013-01-01 00:00:00 - 2013-12-01 00:00:00

Start Mortgages

Litigation Team Leader

2006-05-01 00:00:00 - 2010-05-01 00:00:00

Permanent Tsb

Collections Specialist

2003-05-01 00:00:00 - 2006-05-01 00:00:00

Skills

No Skills Available

Languages

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FAQ About Sarah Kirwan

Sarah Kirwan is located at
Hamilton, Hamilton, New Zealand

Sarah Kirwan is a A Customer Experience leader with extensive knowledge in designing customer-centric strategies, leading CX transformations, and turning CX insights into positive outcomes for my customers. Having worked in customer focused roles across IT Service Management, SaaS, and residential construction I have a depth of knowledge across B2B and B2C environments. Although, as cheesy as it sounds, I am a firm believer in the H2H model and use this to focus on creating personalised human-to-human experiences regardless of whether I am working with a business or consumer. Adept at making the hard things happen, I am an efficient change agent and I possess a broad range of operational skills which ensure on-time and high-quality delivery of projects, with happy staff and customers. From developing and executing strategies, to the successful creation and implementation of customer experience frameworks, I am passionate about delivering high-quality people-centric work. My excellent people skills see me valued as a people leader not only within my own organisation, but also with our customers. Recent achievements include an employee engagement score of 82% (up from 70% in 6m) and my leadership of multiple remote teams to improve NPS and CSAT metrics, by implementing a VoC program and turning the gift of feedback into tangible improvements, with a 20 point NPS improvement in 12 months. I am also a dab hand at all the fun stuff like journey & empathy mapping, personas and know my NPS from my CSAT/CES. And having spent 4 years working in Workforce Management SaaS, I am also a HR generalist and know the NZ Holiday's Act inside out.

Sarah Kirwan currently works in the Inmoment |

No Languages Available

Sarah Kirwan has prior
experience in the following industries:
Employment Hero | Urban Homes | Readytech | Datacom | Federated Farmers | Starlight Childrens Foundation | Start Mortgages | Permanent Tsb

Sarah Kirwan has the following professional experience:
Inmoment | Employment Hero | Urban Homes | Readytech | Datacom | Federated Farmers | Starlight Childrens Foundation | Start Mortgages | Permanent Tsb