Sapthaphani Kola Email & Phone Number | As much as I enjoy winning, nothing brings me more satisfaction than seeing my team's achievements. Hi I'm Saptha, I'm glad my profile caught your attention. I've been employed in the fintech industry for around five years, during which I've built teams from the foundation, managed teams of more than 18 employees, including team leads, senior and junior level staff, who are responsible for payments (top-ups & settlements), transactions monitoring, processing withdrawals / refunds, updating exchange rates, performing reconciliations, interacting with PSPs, detecting fraud and managing chargebacks. I have worked on setting up SLA's, both to our clients and our own team's to manage expectations as whole. I developed team and departmental KPI's and worked on teams recognition and rewards programs. I have also built JDs and SOPs and played a significant part in the employee life cycle. I have a strong analytical mind, a keen eye for details, with a sense of leadership and collaborations. Apart from being self-motivated, I love to take on challenging roles. I'm dedicated to attaining my objectives.

Sapthaphani Kola

As much as I enjoy winning, nothing brings me more satisfaction than seeing my team's achievements....
Dubai, Dubai, United Arab Emirates

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Sapthaphani Kola’s Location Dubai, Dubai, United Arab Emirates

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Sapthaphani Kola’s Prior Industry Deriv | Holistic International Testing Services

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Payments Processing Manager

2023-02-01 00:00:00 - Present

Payments Operations Team Lead

2022-02-01 00:00:00 - 2023-01-01 00:00:00

Customer Relations Officer

2018-10-01 00:00:00 - 2019-09-01 00:00:00

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Sapthaphani Kola is a As much as I enjoy winning, nothing brings me more satisfaction than seeing my team's achievements. Hi I'm Saptha, I'm glad my profile caught your attention. I've been employed in the fintech industry for around five years, during which I've built teams from the foundation, managed teams of more than 18 employees, including team leads, senior and junior level staff, who are responsible for payments (top-ups & settlements), transactions monitoring, processing withdrawals / refunds, updating exchange rates, performing reconciliations, interacting with PSPs, detecting fraud and managing chargebacks. I have worked on setting up SLA's, both to our clients and our own team's to manage expectations as whole. I developed team and departmental KPI's and worked on teams recognition and rewards programs. I have also built JDs and SOPs and played a significant part in the employee life cycle. I have a strong analytical mind, a keen eye for details, with a sense of leadership and collaborations. Apart from being self-motivated, I love to take on challenging roles. I'm dedicated to attaining my objectives.