Santosh Murthy Email & Phone Number | IT Infrastructure Management – Handling highly demanding customers for delivering End to End IT Management /Desktop/Blackberry solutions. ➢ IT Infra Management professional with about 15+years of experience in providing Service & Solutions in Desktop, Network & Server Management. Expertise involved handling Service Desk and highly demanding customers for delivering End to End IT Infrastructure Solutions, which involves Quality Management, Handling Escalations and Account Renewals, Vendor Management, Customer Internal IT Project Implementation, Management, Compliance of Security Policy. ➢ Expertise involved in handling BlackBerry Support ➢ Regular Interaction with Clients and the management team for stabilizing and streamlining the Process. ➢ Drive customer satisfaction. Interface with the customer and close loop on areas for improvement identified from CSAT survey ➢ Leadership skills in managing large teams of engineers and technical resources gleaned out of extensive experience in such roles. ➢ Co-ordinate with teams ➢ Perform change management ➢ Create and co-ordinate change approvals based on schedules ➢ Notify stakeholders on decommissioning of servers ➢ Coordinate downtime

Santosh Murthy

IT Infrastructure Management – Handling highly demanding customers for delivering End to End IT Mana...
Bengaluru, Karnataka, India

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Santosh Murthy’s Email santosh.murthy@wipro.com

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Santosh Murthy’s Location Bengaluru, Karnataka, India

Santosh Murthy’s Current Industry Aditi Consulting

Santosh Murthy’s Prior Industry Accolite Digital | Granth Thronton | Grant Thornton | Wipro Infotech

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Associate Director

2023-07-01T00:00:00.000Z - Present

Senior Manager Information Technology Operations

2021-05-01T00:00:00.000Z - 2023-07-01T00:00:00.000Z

Assistant Manager

2015-02-01T00:00:00.000Z - 2022-06-01T00:00:00.000Z

IT Manager

2019-08-01T00:00:00.000Z - 2022-06-01T00:00:00.000Z

CSE

2008-01-01T00:00:00.000Z - 2010-01-01T00:00:00.000Z

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Santosh Murthy is a IT Infrastructure Management – Handling highly demanding customers for delivering End to End IT Management /Desktop/Blackberry solutions. ➢ IT Infra Management professional with about 15+years of experience in providing Service & Solutions in Desktop, Network & Server Management. Expertise involved handling Service Desk and highly demanding customers for delivering End to End IT Infrastructure Solutions, which involves Quality Management, Handling Escalations and Account Renewals, Vendor Management, Customer Internal IT Project Implementation, Management, Compliance of Security Policy. ➢ Expertise involved in handling BlackBerry Support ➢ Regular Interaction with Clients and the management team for stabilizing and streamlining the Process. ➢ Drive customer satisfaction. Interface with the customer and close loop on areas for improvement identified from CSAT survey ➢ Leadership skills in managing large teams of engineers and technical resources gleaned out of extensive experience in such roles. ➢ Co-ordinate with teams ➢ Perform change management ➢ Create and co-ordinate change approvals based on schedules ➢ Notify stakeholders on decommissioning of servers ➢ Coordinate downtime