Santosh Email & Phone Number | At the helm of Genesys contact center operations at Cognizant, our team's strategic planning and execution have bolstered operational efficiency by 40% and reduced downtime by 15%, all while serving a customer base exceeding 140 million. This journey has been marked by the successful transition from Avaya to Genesys solutions, testament to our dedication to innovation and technological integration. The core of my expertise lies in the intricate orchestration of cross-functional collaborations, uniting IT, customer service, and business units to uplift contact center capabilities. My role in driving project management and DevOps initiatives, coupled with a proficiency in Salesforce AI and cloud computing, reflects a steadfast commitment to continuous improvement and professional development within global, diverse teams.

Santosh

At the helm of Genesys contact center operations at Cognizant, our team's strategic planning and exe...
Toronto, Ontario, Canada

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Santosh ’s Email santosh.dhule@tcs.com

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Santosh ’s Location Toronto, Ontario, Canada

Santosh ’s Current Industry Cognizant

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Work Experience

Cognizant

Sr. Manager -Projects | Genesys Architect | DevOps | Genesys Certified

2023-03-01 00:00:00 - Present

Apple

Genesys Consultant

2019-01-01 00:00:00 - 2021-08-01 00:00:00

Pacific Gas And Electric

IVR Project Lead @ PG&E

2016-04-01 00:00:00 - 2019-01-01 00:00:00

Tata Consultancy Services

Genesys Lead Consultant- PreSales

2014-03-01 00:00:00 - 2016-04-01 00:00:00

Enmax

Genesys Consultant / Project Lead

2014-03-01 00:00:00 - 2014-12-01 00:00:00

Union Bank

Genesys Solution Architect

2013-02-01 00:00:00 - 2014-02-01 00:00:00

Toyota Financial Services

Genesys Technical Lead

2010-12-01 00:00:00 - 2013-02-01 00:00:00

Telus

Genesys Developer

2009-01-01 00:00:00 - 2010-12-01 00:00:00

At And T

Genesys Developer

2006-06-01 00:00:00 - 2008-12-01 00:00:00

Skills

No Skills Available

Languages

No Languages Available

FAQ About Santosh

Santosh is located at
Toronto, Ontario, Canada

Santosh is a At the helm of Genesys contact center operations at Cognizant, our team's strategic planning and execution have bolstered operational efficiency by 40% and reduced downtime by 15%, all while serving a customer base exceeding 140 million. This journey has been marked by the successful transition from Avaya to Genesys solutions, testament to our dedication to innovation and technological integration. The core of my expertise lies in the intricate orchestration of cross-functional collaborations, uniting IT, customer service, and business units to uplift contact center capabilities. My role in driving project management and DevOps initiatives, coupled with a proficiency in Salesforce AI and cloud computing, reflects a steadfast commitment to continuous improvement and professional development within global, diverse teams.

Santosh currently works in the Cognizant |

No Languages Available

Santosh has prior
experience in the following industries:
Apple | Pacific Gas And Electric | Tata Consultancy Services | Enmax | Union Bank | Toyota Financial Services | Telus | At And T

Santosh has the following professional experience:
Cognizant | Apple | Pacific Gas And Electric | Tata Consultancy Services | Enmax | Union Bank | Toyota Financial Services | Telus | At And T