Sanjeev Saini Email & Phone Number | A highly accomplished, dedicated & disciplined Engineer with the necessary drive and determination needed to resolve complex issues. Possessing effective organizational skills and proven academic track record of preparing and executing project plans and programs, ensuring that work is carried out in accordance to the predefined requirements. Able to ensure timely, safe and cost effective design and implementation during the life cycle of projects from conception till customer satisfaction. As a Cisco TAC (Technical Assistance Center) Customer Support Engineer, I am supporting Cisco Global Customers on their issues and queries related to Unified Communications. I provide real-time support both on call/WebEx and email based on the requirement. I currently support customers majorly on the issues related to following technologies. - CUCM (Cisco Unified Communications Manager)/CER (Cisco Emergency Responder) installation and upgrade. - CUCM cluster migration using PCD (Prime Colloboration Deployment). - Cisco IP Phone registration and Third-party SIP phone registration. - Dial-plan and call routing using CUCM options like Partition, CSS, Translation Pattern, Route Pattern, Application Dial rules etc. - Integration with Gateway using protocol SIP/H.323/MGCP protocols. - Cisco Unity Connection and UCCX integration with CUCM. - SIP Trunks integration and troubleshooting. - Media Resources integration like Transcoder, MTP, Conference Briges. - LDAP/Corporate Directory integration with CUCM. - Phone Firmware upgrade. - Integration with 3rd party application using CTI (Computer Telephone Integration) - DRS Backup and Restore. - IP to IP phone audio quality issues. - PLM(Prime License Manager)/ELM (Enterprise License Manager) Licensing issues. - CUCM Features (Ex: Barge, BLF, Call Park, Extension Mobility, Call Queuing, Etc) - Mobility Technologies like SNR (Single Number Reach), MVA (Mobile Voice Access) etc - CER (Cisco Emergency Responder) integration.

Sanjeev Saini

A highly accomplished, dedicated & disciplined Engineer with the necessary drive and determination n...
Burnaby, British Columbia, Canada

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Sanjeev Saini’s Email sanjeev_saini@infosys.com

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Sanjeev Saini’s Location Burnaby, British Columbia, Canada

Sanjeev Saini’s Current Industry Infosys

Sanjeev Saini’s Prior Industry Cisco | Bt Global Services | Orange Business Services

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Work Experience

Infosys

Senior Consultant

2022-02-01 00:00:00 - Present

Cisco

Technical Specialist

2017-10-01 00:00:00 - 2018-09-01 00:00:00

Bt Global Services

Voip Engineer

2015-04-01 00:00:00 - 2017-09-01 00:00:00

Orange Business Services

Technical consultant

2013-03-01 00:00:00 - 2015-04-01 00:00:00

Skills

No Skills Available

Languages

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FAQ About Sanjeev Saini

Sanjeev Saini is located at
Burnaby, British Columbia, Canada

Sanjeev Saini is a A highly accomplished, dedicated & disciplined Engineer with the necessary drive and determination needed to resolve complex issues. Possessing effective organizational skills and proven academic track record of preparing and executing project plans and programs, ensuring that work is carried out in accordance to the predefined requirements. Able to ensure timely, safe and cost effective design and implementation during the life cycle of projects from conception till customer satisfaction. As a Cisco TAC (Technical Assistance Center) Customer Support Engineer, I am supporting Cisco Global Customers on their issues and queries related to Unified Communications. I provide real-time support both on call/WebEx and email based on the requirement. I currently support customers majorly on the issues related to following technologies. - CUCM (Cisco Unified Communications Manager)/CER (Cisco Emergency Responder) installation and upgrade. - CUCM cluster migration using PCD (Prime Colloboration Deployment). - Cisco IP Phone registration and Third-party SIP phone registration. - Dial-plan and call routing using CUCM options like Partition, CSS, Translation Pattern, Route Pattern, Application Dial rules etc. - Integration with Gateway using protocol SIP/H.323/MGCP protocols. - Cisco Unity Connection and UCCX integration with CUCM. - SIP Trunks integration and troubleshooting. - Media Resources integration like Transcoder, MTP, Conference Briges. - LDAP/Corporate Directory integration with CUCM. - Phone Firmware upgrade. - Integration with 3rd party application using CTI (Computer Telephone Integration) - DRS Backup and Restore. - IP to IP phone audio quality issues. - PLM(Prime License Manager)/ELM (Enterprise License Manager) Licensing issues. - CUCM Features (Ex: Barge, BLF, Call Park, Extension Mobility, Call Queuing, Etc) - Mobility Technologies like SNR (Single Number Reach), MVA (Mobile Voice Access) etc - CER (Cisco Emergency Responder) integration.