Sangeeta Joshipal Email & Phone Number | • 22+ years of experience in Travel & ITES industry, providing solutions in the fields of Customer Relation Management, Sales, & interpersonal effectiveness. • Gained knowledge on a wide variety of Consumer Solutions and Services while working with John Keells (formerly known as Quatrro Business Support Services) GENPACT / IBM Daksh & SITA World Travel. • Proven record of developing and implementing Operation Processes & Controls that improves productivity, quality and people skills. • Rich exposure to Indian and US Clients and business environments. • Understanding customer needs and delivering satisfactory customer service to end customer. Understanding business situations and requirements. • Have a deep insight and knowledge into “End to End Process lifecycle“of every Customer Service Process and its related metrics. • Implemented a Green Belt (GB) Project for sales enhancement. • Understanding CTQs (critical to quality) parameters and meeting them in order to achieving organizational and individual goals. • Received Customer and Client appreciations and testimonials for process improvement. • Excellent communication skills. • Excellent knowledge of MS Office. • Strong analytical ability, inter-personal skills & customer service focus. Specialties: • People Management • Performance and Target oriented. • PROCESS IMPLEMENTATION initiatives • Strong leadership skills evidenced by achievement of objectives together with a track record of development of individuals • Experience of building and maintaining strong relations with the Business Units and Client. • Excellent decision making skills • Production management skills including MIS reporting/interpretation for improvements.

Sangeeta Joshipal

• 22+ years of experience in Travel & ITES industry, providing solutions in the fields of Customer R...
Delhi, Delhi, India

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Sangeeta Joshipal’s Email sanohit_rj@yahoo.co.in

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Sangeeta Joshipal’s Location Delhi, Delhi, India

Sangeeta Joshipal’s Current Industry Expedia

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Work Experience

Expedia

Travel Service Manager Premium (Manager II)

2023-05-01 00:00:00 - Present

Webhelp

Head of Operations

2022-08-01 00:00:00 - 2023-05-01 00:00:00

Concentrix

Delivery Leader

2020-06-01 00:00:00 - 2022-08-01 00:00:00

Interglobe Technologies

Senior Service Delivery Manager

2015-05-01 00:00:00 - 2020-03-01 00:00:00

Igt Solutions

Senior Service Delivery Manager

2015-05-01 00:00:00 - 2020-03-01 00:00:00

Sun

Manager

2013-04-01 00:00:00 - 2015-05-01 00:00:00

John Keells Bpo Solutions

Service Delivery Manager

2009-03-01 00:00:00 - 2013-04-01 00:00:00

Sahara

Manager - Operations

2008-01-01 00:00:00 - 2009-03-01 00:00:00

Genpact

Manager - Operations

2007-01-01 00:00:00 - 2007-01-01 00:00:00

Ibm Daksh

Assisstant Manager

2003-01-01 00:00:00 - 2007-01-01 00:00:00

Sita World Travel

Sr. Travel Executive

1997-01-01 00:00:00 - 2002-01-01 00:00:00

Skills

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Languages

No Languages Available

FAQ About Sangeeta Joshipal

Sangeeta Joshipal is located at
Delhi, Delhi, India

Sangeeta Joshipal is a • 22+ years of experience in Travel & ITES industry, providing solutions in the fields of Customer Relation Management, Sales, & interpersonal effectiveness. • Gained knowledge on a wide variety of Consumer Solutions and Services while working with John Keells (formerly known as Quatrro Business Support Services) GENPACT / IBM Daksh & SITA World Travel. • Proven record of developing and implementing Operation Processes & Controls that improves productivity, quality and people skills. • Rich exposure to Indian and US Clients and business environments. • Understanding customer needs and delivering satisfactory customer service to end customer. Understanding business situations and requirements. • Have a deep insight and knowledge into “End to End Process lifecycle“of every Customer Service Process and its related metrics. • Implemented a Green Belt (GB) Project for sales enhancement. • Understanding CTQs (critical to quality) parameters and meeting them in order to achieving organizational and individual goals. • Received Customer and Client appreciations and testimonials for process improvement. • Excellent communication skills. • Excellent knowledge of MS Office. • Strong analytical ability, inter-personal skills & customer service focus. Specialties: • People Management • Performance and Target oriented. • PROCESS IMPLEMENTATION initiatives • Strong leadership skills evidenced by achievement of objectives together with a track record of development of individuals • Experience of building and maintaining strong relations with the Business Units and Client. • Excellent decision making skills • Production management skills including MIS reporting/interpretation for improvements.

Sangeeta Joshipal currently works in the Expedia |

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Sangeeta Joshipal has prior
experience in the following industries:
Webhelp | Concentrix | Interglobe Technologies | Igt Solutions | Sun | John Keells Bpo Solutions | Sahara | Genpact | Ibm Daksh | Sita World Travel

Sangeeta Joshipal has the following professional experience:
Expedia | Webhelp | Concentrix | Interglobe Technologies | Igt Solutions | Sun | John Keells Bpo Solutions | Sahara | Genpact | Ibm Daksh | Sita World Travel