Samuel Kuang Email & Phone Number | Service Engineer - Senior 8 years’ experience in telecommunication industry Win six times’ annual excellent employee/team in Regional Level Provide technical service and support to new and existing customer networks or internal test plants – telecom and datacom. Manage different team to achieve the service level agreement with external and internal customer. Cooperate together with people from different functional groups. Plan, design, troubleshoot and resolve problems in order to stabilise and optimise the network to meet customer requirement for both software and hardware. Core professional competence includes: - Excellent leadership skills with effective interpersonal and communication skills - Identify service beyond contract i.e. work with identifying new business opportunities and address those through established channels - Maintain solid customer relationship to secure the business - Assist the Service Delivery Manager in collecting and analyzing in Service Performance data - Project management, plan, execution and handover - High competence on all end to end solutions of telecommunication - End to end delivery performance towards the customer

Samuel Kuang

Service Engineer - Senior 8 years’ experience in telecommunication industry Win six times’ annual e...
China

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Team Leader of Itac Team

Present

Team Leader Of Itac Team

2012-01-01 00:00:00 - Present

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Samuel Kuang is a Service Engineer - Senior 8 years’ experience in telecommunication industry Win six times’ annual excellent employee/team in Regional Level Provide technical service and support to new and existing customer networks or internal test plants – telecom and datacom. Manage different team to achieve the service level agreement with external and internal customer. Cooperate together with people from different functional groups. Plan, design, troubleshoot and resolve problems in order to stabilise and optimise the network to meet customer requirement for both software and hardware. Core professional competence includes: - Excellent leadership skills with effective interpersonal and communication skills - Identify service beyond contract i.e. work with identifying new business opportunities and address those through established channels - Maintain solid customer relationship to secure the business - Assist the Service Delivery Manager in collecting and analyzing in Service Performance data - Project management, plan, execution and handover - High competence on all end to end solutions of telecommunication - End to end delivery performance towards the customer