Samick Guo Email & Phone Number | • Building long-term business relationship and being a technical trust advisor within EMC's strategic accounts in APJ area. • Presenting EMC mid-range storage vision and technologies, strategy, and product roadmaps to customers, partners and account teams within EMC. • Working closely with account team to drive the technical sales cycles to ensure customers success. • Developing, composing and presenting technical solutions for customers and partners including server and storage virtualization, software-defined datacenter, hyper-converged infrastructure, and integration with private/hybrid cloud. • Leading and conducting beta test programs at EMC's strategic accounts for new mid-range storage products before product release. • Providing and delivering in-depth performance trainings pertinent to network trace analysis, file and block storage performance best practice and optimization to other engineers. • Being part of the team that build, support and maintain POC infrastructures with servers, network devices, storages and a wide range of applications. Optimizing network and storage performance by analyzing network traces with Wireshark and EMC's proprietary tools and modifying related parameters accordingly for prospective customers of EMC at pre-sales POC stage. • Collaborating with technical support and engineering team to troubleshoot severe network and storage performance issues found in mid-range storage products for EMC's strategic accounts.• Providing in-depth technical expertise to the EMC NAS, SAN, and other product lines, including Celerra, Clariion, VNX, VNXe and CTA. • Investigating storage operating system core dumps to identify system bugs. Testing and applying patches to the storage product systems to improve performance and reinforce product stability. • Configuring, troubleshooting network issues between storage products and hosts, which include Windows Domain configuration, NIS/LDAP configuration, SMB protocol, NFS v3/v4 protocol, iSCSI protocol and NDMP protocol, etc. • Analyzing and optimizing storage architecture and I/O performance for customers of EMC products in a complex network environment, especially data read/write performance by analyzing network traces with Wireshark and EMC's proprietary tools and modifying related parameters accordingly. • Collaborating with engineers from other vendors such as Microsoft, VMware, Symantec, etc. to provide integrated solution to customers, including Windows Domain integration, Server and Storage Virtualization solutions, Disaster Recovery solutions, Antivirus enabling on File storage, etc. • Providing escalation support to EMC Global Service Technical Support Team and producing conclusive root cause analysis for bugs and issues found in customer's IT infrastructure spaces. • Developing, composing technical articles and solutions for knowledge base. • Providing and delivering in-depth trainings to other engineers as required.• Developing and executing test cases for VMware virtualization software product ESX/ESXi servers, using defined methodologies for manual and automated tests. Responsible for updating methods and procedures to ensure continuous improvement to software quality assurance and serviceability standards. • Creating, maintaining and modifying test environment and configuration as needed to meet test cases or problem recreation requirements. • Creating, maintaining and executing test automation scripts, frameworks, programs and utilities using Perl and Shell programming languages. • Isolating, reproducing and tracking bugs and verifying fixes. Analyzing test results to ensure existing functionality and recommends corrective action. • Creating documentation for test results. Managing and maintaining defect and test case databases to assist in the continuous improvement and modification of software.• Providing system integration service to customers, including Network Infrastructure design and implementation, Storage Area Network design and implementation, Database Backup and Protection, Disaster Recovery design and implementation. • Assisting pre-sales in gathering site information to develop IT infrastructure solution and comprehensive technical documentation. • Installing and configuring servers (IBM, HP, and SUN), network devices (Cisco, Brocade and McDATA), storage products (EMC, NetApp), databases (Oracle, Microsoft) and backup software (Symantec, Legato) which are involved in integration services. • Diagnosing, troubleshooting and correcting errors and faults in customers' IT infrastructure including host operating systems (Microsoft Windows, IBM AIX, HP HP-UX, SUN Solaris, RedHat Linux), network devices (Cisco routers and switches, Brocade FC switches, McDATA FC switches), storage products (EMC Celerra/Clariion, NetApp Filer), databases (Oracle Database, Microsoft SQL-Server) and backup software (Symantec NBU, Legato Networker). • Troubleshooting network/storage performance issues and optimizing network/storage I/O performance in a complex environment by analyzing network traces, system logs and modifying related parameters on hosts, network devices and storage products accordingly. • Delivering in-depth technical trainings to customers as required.

Samick Guo

• Building long-term business relationship and being a technical trust advisor within EMC's strategi...
Beijing City, Beijing City, China

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Samick Guo’s Email samick.guo@emc.com

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Samick Guo’s Location Beijing City, Beijing City, China

Samick Guo’s Current Industry EMC

Samick Guo’s Prior Industry Pactera | Nikoyo (HK) Limited | Taiji Computer Corporation Limited

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Work Experience

EMC

Principle Corporate Systems Engineer

2013-09-01 00:00:00 - Present

Pactera

Senior QA

2008-03-01 00:00:00 - 2008-07-01 00:00:00

Nikoyo (HK) Limited

System Engineer

2006-02-01 00:00:00 - 2008-02-01 00:00:00

Taiji Computer Corporation Limited

System Engineer

2004-07-01 00:00:00 - 2006-01-01 00:00:00

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Languages

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FAQ About Samick Guo

Samick Guo is located at
Beijing City, Beijing City, China

Samick Guo is a • Building long-term business relationship and being a technical trust advisor within EMC's strategic accounts in APJ area. • Presenting EMC mid-range storage vision and technologies, strategy, and product roadmaps to customers, partners and account teams within EMC. • Working closely with account team to drive the technical sales cycles to ensure customers success. • Developing, composing and presenting technical solutions for customers and partners including server and storage virtualization, software-defined datacenter, hyper-converged infrastructure, and integration with private/hybrid cloud. • Leading and conducting beta test programs at EMC's strategic accounts for new mid-range storage products before product release. • Providing and delivering in-depth performance trainings pertinent to network trace analysis, file and block storage performance best practice and optimization to other engineers. • Being part of the team that build, support and maintain POC infrastructures with servers, network devices, storages and a wide range of applications. Optimizing network and storage performance by analyzing network traces with Wireshark and EMC's proprietary tools and modifying related parameters accordingly for prospective customers of EMC at pre-sales POC stage. • Collaborating with technical support and engineering team to troubleshoot severe network and storage performance issues found in mid-range storage products for EMC's strategic accounts.• Providing in-depth technical expertise to the EMC NAS, SAN, and other product lines, including Celerra, Clariion, VNX, VNXe and CTA. • Investigating storage operating system core dumps to identify system bugs. Testing and applying patches to the storage product systems to improve performance and reinforce product stability. • Configuring, troubleshooting network issues between storage products and hosts, which include Windows Domain configuration, NIS/LDAP configuration, SMB protocol, NFS v3/v4 protocol, iSCSI protocol and NDMP protocol, etc. • Analyzing and optimizing storage architecture and I/O performance for customers of EMC products in a complex network environment, especially data read/write performance by analyzing network traces with Wireshark and EMC's proprietary tools and modifying related parameters accordingly. • Collaborating with engineers from other vendors such as Microsoft, VMware, Symantec, etc. to provide integrated solution to customers, including Windows Domain integration, Server and Storage Virtualization solutions, Disaster Recovery solutions, Antivirus enabling on File storage, etc. • Providing escalation support to EMC Global Service Technical Support Team and producing conclusive root cause analysis for bugs and issues found in customer's IT infrastructure spaces. • Developing, composing technical articles and solutions for knowledge base. • Providing and delivering in-depth trainings to other engineers as required.• Developing and executing test cases for VMware virtualization software product ESX/ESXi servers, using defined methodologies for manual and automated tests. Responsible for updating methods and procedures to ensure continuous improvement to software quality assurance and serviceability standards. • Creating, maintaining and modifying test environment and configuration as needed to meet test cases or problem recreation requirements. • Creating, maintaining and executing test automation scripts, frameworks, programs and utilities using Perl and Shell programming languages. • Isolating, reproducing and tracking bugs and verifying fixes. Analyzing test results to ensure existing functionality and recommends corrective action. • Creating documentation for test results. Managing and maintaining defect and test case databases to assist in the continuous improvement and modification of software.• Providing system integration service to customers, including Network Infrastructure design and implementation, Storage Area Network design and implementation, Database Backup and Protection, Disaster Recovery design and implementation. • Assisting pre-sales in gathering site information to develop IT infrastructure solution and comprehensive technical documentation. • Installing and configuring servers (IBM, HP, and SUN), network devices (Cisco, Brocade and McDATA), storage products (EMC, NetApp), databases (Oracle, Microsoft) and backup software (Symantec, Legato) which are involved in integration services. • Diagnosing, troubleshooting and correcting errors and faults in customers' IT infrastructure including host operating systems (Microsoft Windows, IBM AIX, HP HP-UX, SUN Solaris, RedHat Linux), network devices (Cisco routers and switches, Brocade FC switches, McDATA FC switches), storage products (EMC Celerra/Clariion, NetApp Filer), databases (Oracle Database, Microsoft SQL-Server) and backup software (Symantec NBU, Legato Networker). • Troubleshooting network/storage performance issues and optimizing network/storage I/O performance in a complex environment by analyzing network traces, system logs and modifying related parameters on hosts, network devices and storage products accordingly. • Delivering in-depth technical trainings to customers as required.