Salson Sonsing Email & Phone Number | - Monitor all areas of performance metrics to assure standards are met across the board - Ensure that client services levels are met or exceeded - Interact with client about operational issues in the absence of the Operations Manager - Collate and responds to operational issues as reported by Team Leaders - Evaluate management and contact center practices for possible modifications that will result in increased employee efficiency and satisfaction - Create incentive programs for all staff in conjunction with meeting performance measurements. - Insures Team and Staff meet productivity standards. - Helps Shift Managers insure client service levels are met or exceeded. - Monitors service calls, e-mails and other contact methods to observe employee's demeanor, technical accuracy, and conformity to company policies. - Recommends corrective services within client limits to adjust customer complaints. - Determines work procedures, and expedites workflow. - Issues written and oral instructions to front line representatives for all team in conjunction with meeting performance measurements. - Monitors all areas of performance metrics to assure that standards are met across the board.- Conducts individual, group, and organization-based training and development needs analyses, evaluation, and assessments. - Based on the assessed need, plans, develops, and delivers or guides, and coordinates the delivery of individual and/or group training and instructional programs. - Develops or oversees the development of training curricula and determines appropriate instructional methodologies and formats; evaluates and recommends changes to the training methods as appropriate to meet overall training goals and objectives. - Oversees and coordinates the development and preparation of training manuals and instructional materials, quizzes and job aids from reference tools appropriate to specific program objectives. - Responsible for implementation and evaluation of training program designed to track performance and identify quality opportunities. - Plans, organizes and directs the tasks/activities of the Training Specialists according to class projections (Product Specifics Training, Training Period and Refresher Courses). - Provides guidance and leadership to staff training specialists in accordance with specified program objectives.

Salson Sonsing

- Monitor all areas of performance metrics to assure standards are met across the board - Ensure tha...
NCR - National Capital Region, NCR - National Capital Region, Philippines

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Salson Sonsing’s Email salson.sonsing@teamhgs.com

Salson Sonsing’s Phone Numbers

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Salson Sonsing’s Location NCR - National Capital Region, NCR - National Capital Region, Philippines

Salson Sonsing’s Current Industry HGS - Hinduja Global Solutions

Salson Sonsing’s Prior Industry Hinduja Global Solutions Inc., | Customer Contact Center | San Miguel Corporation

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Work Experience

HGS - Hinduja Global Solutions

Shift Manager

2015-08-01 00:00:00 - Present

Hinduja Global Solutions Inc.,

Team Leader

2012-03-01 00:00:00 - 2015-07-01 00:00:00

Customer Contact Center

Customer Service Representative

2002-12-01 00:00:00 - 2004-04-01 00:00:00

San Miguel Corporation

Account Specialist

1999-10-01 00:00:00 - 2000-03-01 00:00:00

Skills

No Skills Available

Languages

No Languages Available

FAQ About Salson Sonsing

Salson Sonsing is located at
NCR - National Capital Region, NCR - National Capital Region, Philippines

Salson Sonsing is a - Monitor all areas of performance metrics to assure standards are met across the board - Ensure that client services levels are met or exceeded - Interact with client about operational issues in the absence of the Operations Manager - Collate and responds to operational issues as reported by Team Leaders - Evaluate management and contact center practices for possible modifications that will result in increased employee efficiency and satisfaction - Create incentive programs for all staff in conjunction with meeting performance measurements. - Insures Team and Staff meet productivity standards. - Helps Shift Managers insure client service levels are met or exceeded. - Monitors service calls, e-mails and other contact methods to observe employee's demeanor, technical accuracy, and conformity to company policies. - Recommends corrective services within client limits to adjust customer complaints. - Determines work procedures, and expedites workflow. - Issues written and oral instructions to front line representatives for all team in conjunction with meeting performance measurements. - Monitors all areas of performance metrics to assure that standards are met across the board.- Conducts individual, group, and organization-based training and development needs analyses, evaluation, and assessments. - Based on the assessed need, plans, develops, and delivers or guides, and coordinates the delivery of individual and/or group training and instructional programs. - Develops or oversees the development of training curricula and determines appropriate instructional methodologies and formats; evaluates and recommends changes to the training methods as appropriate to meet overall training goals and objectives. - Oversees and coordinates the development and preparation of training manuals and instructional materials, quizzes and job aids from reference tools appropriate to specific program objectives. - Responsible for implementation and evaluation of training program designed to track performance and identify quality opportunities. - Plans, organizes and directs the tasks/activities of the Training Specialists according to class projections (Product Specifics Training, Training Period and Refresher Courses). - Provides guidance and leadership to staff training specialists in accordance with specified program objectives.

Salson Sonsing currently works in the HGS - Hinduja Global Solutions |

No Languages Available

Salson Sonsing has prior
experience in the following industries:
Hinduja Global Solutions Inc., | Customer Contact Center | San Miguel Corporation

Salson Sonsing has the following professional experience:
HGS - Hinduja Global Solutions | Hinduja Global Solutions Inc., | Customer Contact Center | San Miguel Corporation