Ryan Michael Almoite Email & Phone Number | For 6 Years in Technical Support, I was trained to troubleshoot all LOB (Line of Business) ADSL, Wireless and Cable Broadband Issues, I was always been part of the Initiative Team that was recognized by our clients and later on implemented to all sites. Has been pulled up on floor to provide support to new hire consultants. Have received many achievements and nomination for my performance in hitting the metrics, been part of the level 2 escalation team where we handle a much complicated system or IT networks of the company and also caters dispatch for technician. Given this experience, I've gained a lot technical skills in broadband also in computer software and hardware. In 3 1/2 years I was again part of another initiative team that handle both Technical Support aspect and Customer Service or Account Issues and was later been recognized as the complaints team. I've gained enough knowledge of the overall service that the company was offering, from Sales to Product use to Billing Concerns and technical issues, pushing end to end management and providing a better customer experience. A major benefit on being in the complaints team was gaining knowledge about the laws governing a telecommunication provider or about the consumer laws, we need to know this as we also deals with the telecommunication ombudsman. In the remaining 6 months in my previous company, I was promoted to a Report Analyst, Which given me a lot of knowledge in Microsoft Office specially Excel. I was responsible in providing the performance of a certain account, Per agent level, Supervisor level or Team level, Manager level, Production level and Site level. I shifted my career in Real Estate and it has given me a lot knowledge in Sales. Learned how to prospect clients, manage your social media account and generate your own leads.

Ryan Michael Almoite

For 6 Years in Technical Support, I was trained to troubleshoot all LOB (Line of Business) ADSL, Wir...
Metro Manila, Metro Manila, Philippines

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Ryan Michael Almoite’s Email ryan.almoite@fisglobal.com

Ryan Michael Almoite’s Phone Numbers +1 877-776-****

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Ryan Michael Almoite’s Location Metro Manila, Metro Manila, Philippines

Ryan Michael Almoite’s Current Industry Fis

Ryan Michael Almoite’s Prior Industry Teleperformance

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Work Experience

Fis

System Operation Analyst

2020-04-01 00:00:00 - Present

Teleperformance

Report Analyst

2019-04-01 00:00:00 - 2019-08-01 00:00:00

Skills

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FAQ About Ryan Michael Almoite

Ryan Michael Almoite is located at
Metro Manila, Metro Manila, Philippines

Ryan Michael Almoite is a For 6 Years in Technical Support, I was trained to troubleshoot all LOB (Line of Business) ADSL, Wireless and Cable Broadband Issues, I was always been part of the Initiative Team that was recognized by our clients and later on implemented to all sites. Has been pulled up on floor to provide support to new hire consultants. Have received many achievements and nomination for my performance in hitting the metrics, been part of the level 2 escalation team where we handle a much complicated system or IT networks of the company and also caters dispatch for technician. Given this experience, I've gained a lot technical skills in broadband also in computer software and hardware. In 3 1/2 years I was again part of another initiative team that handle both Technical Support aspect and Customer Service or Account Issues and was later been recognized as the complaints team. I've gained enough knowledge of the overall service that the company was offering, from Sales to Product use to Billing Concerns and technical issues, pushing end to end management and providing a better customer experience. A major benefit on being in the complaints team was gaining knowledge about the laws governing a telecommunication provider or about the consumer laws, we need to know this as we also deals with the telecommunication ombudsman. In the remaining 6 months in my previous company, I was promoted to a Report Analyst, Which given me a lot of knowledge in Microsoft Office specially Excel. I was responsible in providing the performance of a certain account, Per agent level, Supervisor level or Team level, Manager level, Production level and Site level. I shifted my career in Real Estate and it has given me a lot knowledge in Sales. Learned how to prospect clients, manage your social media account and generate your own leads.