Ruchi Ban Email & Phone Number | • Managing day to operations, monitoring KPIS, Performance appraisals • Mentor and leading a team of experts working on AppDynamics, SNOW, MS SQL Database, Healthcare software, Incident, change management ,Service improvement, Azure . • Experience across divergent domains: Customer Service, Technical Support, Change Management, Incident Management, application installation and migration. • Excellent communication skills to effectively interface with external and internal stakeholders. • Drive service improvement programs. Ensure adherence to quality / security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents. Effort estimation/reviews on need basis for new projects Azure fundamental , Prince 2, ITL foundation certified.

Ruchi Ban

• Managing day to operations, monitoring KPIS, Performance appraisals • Mentor and leading a team o...
India

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Ruchi Ban’s Location India

Ruchi Ban’s Current Industry Cognizant

Ruchi Ban’s Prior Industry Atos | Allscripts | Infosys

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Manager-Projects

2022-05-01 00:00:00 - Present

Project Manager

2021-09-01 00:00:00 - 2022-05-01 00:00:00

Associate Manager Client Technology

2011-01-01 00:00:00 - 2021-09-01 00:00:00

Technology Platform Executive

2008-05-01 00:00:00 - 2011-08-01 00:00:00

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Ruchi Ban is a • Managing day to operations, monitoring KPIS, Performance appraisals • Mentor and leading a team of experts working on AppDynamics, SNOW, MS SQL Database, Healthcare software, Incident, change management ,Service improvement, Azure . • Experience across divergent domains: Customer Service, Technical Support, Change Management, Incident Management, application installation and migration. • Excellent communication skills to effectively interface with external and internal stakeholders. • Drive service improvement programs. Ensure adherence to quality / security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents. Effort estimation/reviews on need basis for new projects Azure fundamental , Prince 2, ITL foundation certified.