Rohan Khanna Email & Phone Number | As a remediation program analyst at Commonwealth Bank, I am part of a team that drives the largest remediation project valued at 2.7 billion, helping customers who have been impacted by fee for no service issues. With over 5 years of experience in the banking sector and a bachelor's degree in business information systems, I have developed strong skills in software as a service (SaaS), project planning, and program management. I am passionate about delivering customer-focused solutions and driving positive change in the industry. In my current role, I am responsible for BVT testing, stakeholder communication, performance indicators, and complaint troubleshooting. I work with senior managers and executives to enhance the current business model and liaise with impacted entities, superannuation funds, and businesses. I also adhere to ASIC guidelines and RG271 obligations, and escalate serious and sensitive matters to the appropriate governing bodies and group customer relations. Additionally, I am a subject matter expert in hardship and a financial assist specialist, where I provide hardship solutions to customers in need with a high delegation for secured and unsecured products. I assess hardship requests, provide appropriate solutions, conduct wellness checks, and de-escalate aggressive and abusive customers. I have successfully handled a high volume of inbound and outbound calls in a fast-paced contact centre environment.

Rohan Khanna

As a remediation program analyst at Commonwealth Bank, I am part of a team that drives the largest r...
Pune, Pune, India

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Rohan Khanna’s Location Pune, Pune, India

Rohan Khanna’s Current Industry Amp Commonwealth Bank

Rohan Khanna’s Prior Industry Ferguson Plarre Bakehouses | American Express | Village Roadshow | Peter Rowland Catering

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Senior Hardship Associate

2024-01-01 00:00:00 - Present

Extra Care Customer Remediation Program

2022-06-01 00:00:00 - Present

Barista / Sales Assistant

2016-07-01 00:00:00 - 2019-02-01 00:00:00

Field Representative

2017-10-01 00:00:00 - 2017-12-01 00:00:00

Kitchen Hand / Customer Service

2015-08-01 00:00:00 - 2017-01-01 00:00:00

Work Experience

2012-06-01 00:00:00 - 2012-01-01 00:00:00

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Rohan Khanna is a As a remediation program analyst at Commonwealth Bank, I am part of a team that drives the largest remediation project valued at 2.7 billion, helping customers who have been impacted by fee for no service issues. With over 5 years of experience in the banking sector and a bachelor's degree in business information systems, I have developed strong skills in software as a service (SaaS), project planning, and program management. I am passionate about delivering customer-focused solutions and driving positive change in the industry. In my current role, I am responsible for BVT testing, stakeholder communication, performance indicators, and complaint troubleshooting. I work with senior managers and executives to enhance the current business model and liaise with impacted entities, superannuation funds, and businesses. I also adhere to ASIC guidelines and RG271 obligations, and escalate serious and sensitive matters to the appropriate governing bodies and group customer relations. Additionally, I am a subject matter expert in hardship and a financial assist specialist, where I provide hardship solutions to customers in need with a high delegation for secured and unsecured products. I assess hardship requests, provide appropriate solutions, conduct wellness checks, and de-escalate aggressive and abusive customers. I have successfully handled a high volume of inbound and outbound calls in a fast-paced contact centre environment.

Rohan Khanna has prior
experience in the following industries:
Ferguson Plarre Bakehouses | American Express | Village Roadshow | Peter Rowland Catering

Rohan Khanna has the following professional experience:
Amp | Commonwealth Bank | Ferguson Plarre Bakehouses | American Express | Village Roadshow | Peter Rowland Catering