Rodrigo De Nobrega Ibanez Email & Phone Number | I am responsible for IBM Premium Technical Storage Support for System z (mainframe server). My duty as Consulting Product Services Specialist for the Itaú Bank is to provide on-site and remote technical services as well as ensure to delivery innovation, quality and satisfaction. Nowadays, I work to improve the Production Operating System Parallel Sysplex environment, providing recommendations, performing problem determination, preventive services, executive reports and technical skill transfer sessions. Additionally, when needed in critical situations, I support the mainframe client storage team through PMR (Problem Management Record) opening the PMR, handling, sending alerts, escalating and working if required 24x7 including weekend with IBM Laboratories to resolve the issue quickly respecting the SLA agreement. Complementing the activities, I am in charge of writing incident reports when required to executive meetings. Specialization: - Work under pressure in critical situations; - CSAT (Client Satisfaction) management and action plan to reverse dissatisfaction including training plan to improve skills; - Mentoring; - PMR severity and priority classification; - Ownership and leadership to determine support escalation process; - Preventive analysis and recommendations; - Executive reports; - Open and Mainframe operating system knowledge (z/OS, OS/400, Linux, Unix and Windows); - Mainframe storage knowledge disk and tape software; - Design, install and delivery services;

Rodrigo De Nobrega Ibanez

I am responsible for IBM Premium Technical Storage Support for System z (mainframe server). My duty...
São Caetano do Sul, São Paulo, Brazil

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Rodrigo De Nobrega Ibanez’s Email rodrigo.ibanez@ibm.com

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Rodrigo De Nobrega Ibanez’s Location São Caetano do Sul, São Paulo, Brazil

Rodrigo De Nobrega Ibanez’s Current Industry Ibm

Rodrigo De Nobrega Ibanez’s Prior Industry Johnson Controls Automotive

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Work Experience

Ibm

Client Availability Leader (Ibm Z) At Ibm

2023-05-01 00:00:00 - Present

Johnson Controls Automotive

Ti Support Internship

1999-01-01 00:00:00 - 2000-12-01 00:00:00

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FAQ About Rodrigo De Nobrega Ibanez

Rodrigo De Nobrega Ibanez is located at
São Caetano do Sul, São Paulo, Brazil

Rodrigo De Nobrega Ibanez is a I am responsible for IBM Premium Technical Storage Support for System z (mainframe server). My duty as Consulting Product Services Specialist for the Itaú Bank is to provide on-site and remote technical services as well as ensure to delivery innovation, quality and satisfaction. Nowadays, I work to improve the Production Operating System Parallel Sysplex environment, providing recommendations, performing problem determination, preventive services, executive reports and technical skill transfer sessions. Additionally, when needed in critical situations, I support the mainframe client storage team through PMR (Problem Management Record) opening the PMR, handling, sending alerts, escalating and working if required 24x7 including weekend with IBM Laboratories to resolve the issue quickly respecting the SLA agreement. Complementing the activities, I am in charge of writing incident reports when required to executive meetings. Specialization: - Work under pressure in critical situations; - CSAT (Client Satisfaction) management and action plan to reverse dissatisfaction including training plan to improve skills; - Mentoring; - PMR severity and priority classification; - Ownership and leadership to determine support escalation process; - Preventive analysis and recommendations; - Executive reports; - Open and Mainframe operating system knowledge (z/OS, OS/400, Linux, Unix and Windows); - Mainframe storage knowledge disk and tape software; - Design, install and delivery services; - Support the Sales team.