Robin Jain Email & Phone Number | • I am an experienced ITIL V3 with 8.3 Years of experience and expertise to develop, integrate, enhance and implement applications that are built on BMC Remedy (AR system 6.3, 7.x, 7.6.x, 8.x, 9.x) and 3 years of experience in administration, configuration and development on Service-now platform. • I have worked on ITSM and SRM on 7.6.04, 8.0.0, 8.1 product releases in BMC (R&D), which involves working on development of OOTB ITSM Suite Apps like Incident Management, Change Management, Service Request Management and Asset management using AR workflows and Hands on experience on SLM. • Integrated CMDB 8.x/9.x via Atrium Integrator, to populate the data from Granite, SCCM, ADDM tools along with customization and Reconciliation/Normalization jobs. • Done various e-bonding Integration of BMC ITSM/SRM and Case HR Management with other third-party applications (Fujitsu- OSMQ, Netcool (NMS), SNOW, AT&T e-bonding, SCOM, Identity management tool) using Web-service, Atrium Integrator (Spoon), View form and database. • Requirement Analysis, design and implementation of complete BSM solutions for the clients. • I got appreciation as SPOT AWARD during my tenure with BMC Software India Private Limited for my outstanding performance during major BMC Remedy product Release viz ITSM/SRM 8.0.0 and SRM 8.1.0. • Service-now Certified System Administrator & Certified implementation specialist

Robin Jain

• I am an experienced ITIL V3 with 8.3 Years of experience and expertise to develop, integrate, enh...
Pune, Maharashtra, India

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Robin Jain’s Email rjain@highmetric.com

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Robin Jain’s Location Pune, Maharashtra, India

Robin Jain’s Current Industry Newrocket

Robin Jain’s Prior Industry Cognizant | Bmc Software | Techmahindra

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ServiceNow - Solution Architect

2013-11-01 00:00:00 - Present

Technical Lead- Offshore delivery Lead

2013-05-01 00:00:00 - 2013-11-01 00:00:00

Product development(R&D)

2010-11-01 00:00:00 - 2013-05-01 00:00:00

Software Engg.

2008-07-01 00:00:00 - 2010-10-01 00:00:00

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Robin Jain is a • I am an experienced ITIL V3 with 8.3 Years of experience and expertise to develop, integrate, enhance and implement applications that are built on BMC Remedy (AR system 6.3, 7.x, 7.6.x, 8.x, 9.x) and 3 years of experience in administration, configuration and development on Service-now platform. • I have worked on ITSM and SRM on 7.6.04, 8.0.0, 8.1 product releases in BMC (R&D), which involves working on development of OOTB ITSM Suite Apps like Incident Management, Change Management, Service Request Management and Asset management using AR workflows and Hands on experience on SLM. • Integrated CMDB 8.x/9.x via Atrium Integrator, to populate the data from Granite, SCCM, ADDM tools along with customization and Reconciliation/Normalization jobs. • Done various e-bonding Integration of BMC ITSM/SRM and Case HR Management with other third-party applications (Fujitsu- OSMQ, Netcool (NMS), SNOW, AT&T e-bonding, SCOM, Identity management tool) using Web-service, Atrium Integrator (Spoon), View form and database. • Requirement Analysis, design and implementation of complete BSM solutions for the clients. • I got appreciation as SPOT AWARD during my tenure with BMC Software India Private Limited for my outstanding performance during major BMC Remedy product Release viz ITSM/SRM 8.0.0 and SRM 8.1.0. • Service-now Certified System Administrator & Certified implementation specialist - Event management.