Robert Obrien Email & Phone Number | Technical Remote Support, Field Support, and Training Support Management at Network Equipment Technologies, 3Com Corporation, Clever Devices and JMA. A firm believer in measuring all you do and a support staff that is smart, dependable, organized, and has excellent customer skills. I've managed service groups as small as 10 and as large as 65, people remotely and within the same office. I've managed annual budgets from 1,000,000 to 6,000,000 and service margins from 20% to 60% annually. I've managed Technical Support personnel, Field Engineers, Program and Project Managers, Service Managers, and Technical Training staff. Specialties: I have created and managed a Customer Alliance Program that allows for key incentives to select customers while providing our company with great feedback and knowledge. I have created and administered ticket systems incorporated into CRM systems like Salesforce system, SugarCRM, and C4C. I have written vendor, and customer contracts, and intellectual property rights agreements. I have created, implemented, and followed up on customer surveys and about 20 different service measurements. I have written and implemented Technical Customer Service processes (ISO Procedures) for National and International support. I have written Technical Training documents and presentations. I have supported Technical Training onsite and via webinars. I have sold customer services ranging from training, and onsite support to maintenance contracts. I have managed Distributors, Customer Partnership Programs, and OEM partnerships.

Robert Obrien

Technical Remote Support, Field Support, and Training Support Management at Network Equipment Techno...
Garden City, New York, United States

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Robert Obrien’s Email robrien@jmawireless.com

Robert Obrien’s Phone Numbers +1 410-612-****

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Robert Obrien’s Location Garden City, New York, United States

Robert Obrien’s Current Industry John Mezzalingua Associates Llc Dba Jma

Robert Obrien’s Prior Industry Clever Devices | 3com | Network Equipment Technologies

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Work Experience

John Mezzalingua Associates Llc Dba Jma

Executive Director Technical Services

2009-11-01 00:00:00 - Present

Clever Devices

Service Director

2008-12-01 00:00:00 - 2009-10-01 00:00:00

3com

International Service Director/National Service Director/NYC Service Manager

1997-10-01 00:00:00 - 2008-12-01 00:00:00

Network Equipment Technologies

East Coast Unix Network Management Specialist

1993-01-01 00:00:00 - 1997-01-01 00:00:00

Skills

No Skills Available

Languages

No Languages Available

FAQ About Robert Obrien

Robert Obrien is located at
Garden City, New York, United States

Robert Obrien is a Technical Remote Support, Field Support, and Training Support Management at Network Equipment Technologies, 3Com Corporation, Clever Devices and JMA. A firm believer in measuring all you do and a support staff that is smart, dependable, organized, and has excellent customer skills. I've managed service groups as small as 10 and as large as 65, people remotely and within the same office. I've managed annual budgets from 1,000,000 to 6,000,000 and service margins from 20% to 60% annually. I've managed Technical Support personnel, Field Engineers, Program and Project Managers, Service Managers, and Technical Training staff. Specialties: I have created and managed a Customer Alliance Program that allows for key incentives to select customers while providing our company with great feedback and knowledge. I have created and administered ticket systems incorporated into CRM systems like Salesforce system, SugarCRM, and C4C. I have written vendor, and customer contracts, and intellectual property rights agreements. I have created, implemented, and followed up on customer surveys and about 20 different service measurements. I have written and implemented Technical Customer Service processes (ISO Procedures) for National and International support. I have written Technical Training documents and presentations. I have supported Technical Training onsite and via webinars. I have sold customer services ranging from training, and onsite support to maintenance contracts. I have managed Distributors, Customer Partnership Programs, and OEM partnerships.

Robert Obrien currently works in the John Mezzalingua Associates Llc Dba Jma |

No Languages Available

Robert Obrien has prior
experience in the following industries:
Clever Devices | 3com | Network Equipment Technologies

Robert Obrien has the following professional experience:
John Mezzalingua Associates Llc Dba Jma | Clever Devices | 3com | Network Equipment Technologies

You can view Robert Obrien’s LinkedIn profile at LinkedIn URL

Robert Obrien’s work email
addresses are
robrien@jmawireless.com

John Mezzalingua Associates Llc Dba Jma |

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