Rob Dickson Email & Phone Number | With over 10 years of experience in customer service operations and customer experience management, I am an expert in service design, business intelligence, and CRM. I currently lead the analysis and design of enterprise-level operating models, processes, and procedures at Azets, a leading provider of accounting, tax, and business advisory services. In my previous role as the Head of Business Intelligence at Capita Public Service, I led a BI team that delivered data-driven solutions for multiple public sector clients, using Microsoft Power BI, Azure, and SQL Server. I also built strategic relationships with IT and external partners, and drove data-driven decision making and performance improvement across the organisation. I am passionate about delivering end-to-end excellence for customers, measuring and improving customer satisfaction, and digitising customer journeys.

Rob Dickson

With over 10 years of experience in customer service operations and customer experience management,...
Colwyn Bay, Wales, United Kingdom

*50 free lookup(s) per month.

Rob Dickson’s Phone Numbers +44 20 3725 ****

Get ROB’s Phone Number (For Free)

Social Media

Rob Dickson’s Location Colwyn Bay, Wales, United Kingdom

Rob Dickson’s Current Industry Azets

Rob Dickson’s Prior Industry Capita | Smart Dcc | Openreach | Bt Wholesale

Find accurate emails & phone numbers for over 700M professionals.

Enterprise Process Design Lead

2024-02-01 00:00:00 - Present

Head of Business Intelligence - Capita Public Service

2020-09-01 00:00:00 - 2023-12-01 00:00:00

Head Of Customer Experience

2019-01-01 00:00:00 - 2020-01-01 00:00:00

Head Of Service & Customer Insight

2016-11-01 00:00:00 - 2018-10-01 00:00:00

Business Analysis and Planning

2004-08-01 00:00:00 - 2010-08-01 00:00:00

No Skills Available

No Languages Available

Rob Dickson is a With over 10 years of experience in customer service operations and customer experience management, I am an expert in service design, business intelligence, and CRM. I currently lead the analysis and design of enterprise-level operating models, processes, and procedures at Azets, a leading provider of accounting, tax, and business advisory services. In my previous role as the Head of Business Intelligence at Capita Public Service, I led a BI team that delivered data-driven solutions for multiple public sector clients, using Microsoft Power BI, Azure, and SQL Server. I also built strategic relationships with IT and external partners, and drove data-driven decision making and performance improvement across the organisation. I am passionate about delivering end-to-end excellence for customers, measuring and improving customer satisfaction, and digitising customer journeys.