Rizwan Zafar Email & Phone Number | With over 18 years of experience in telecommunications, I am a seasoned NOC/SOC & Performance Manager at Nokia, where I lead a diverse portfolio of teams, ensuring 24*7 seamless operations and optimal performance across Telenor Pakistan's extensive network. I hold the TL9000 QMS certification, demonstrating my commitment to quality management and customer satisfaction in the telecom industry. I specialize in E2E Telecom performance management across multiple vendors, designing and defining performance metrics, analyzing and benchmarking data, and delivering actionable insights and recommendations to senior management and stakeholders. I also have expertise in Customer Experience Management using the Net Promoter Score (NPS), dashboard design using PowerBI, and process improvement using Six Sigma methodologies. I am passionate about enhancing network efficiency, troubleshooting issues, and optimizing overall performance, while fostering cross-functional collaboration and team-building.

Rizwan Zafar

With over 18 years of experience in telecommunications, I am a seasoned NOC/SOC & Performance Manage...
Pakistan

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Rizwan Zafar’s Email rizwan.zafar@nokia.com

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Rizwan Zafar’s Location Pakistan

Rizwan Zafar’s Current Industry Nokia

Rizwan Zafar’s Prior Industry Telenor | Jazz | Governament

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NOC/SOC & Performance Manager

2023-09-01 00:00:00 - Present

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2015-06-01 00:00:00 - 2018-06-01 00:00:00

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2005-04-01 00:00:00 - 2007-06-01 00:00:00

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2004-07-01 00:00:00 - 2005-03-01 00:00:00

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Rizwan Zafar is a With over 18 years of experience in telecommunications, I am a seasoned NOC/SOC & Performance Manager at Nokia, where I lead a diverse portfolio of teams, ensuring 24*7 seamless operations and optimal performance across Telenor Pakistan's extensive network. I hold the TL9000 QMS certification, demonstrating my commitment to quality management and customer satisfaction in the telecom industry. I specialize in E2E Telecom performance management across multiple vendors, designing and defining performance metrics, analyzing and benchmarking data, and delivering actionable insights and recommendations to senior management and stakeholders. I also have expertise in Customer Experience Management using the Net Promoter Score (NPS), dashboard design using PowerBI, and process improvement using Six Sigma methodologies. I am passionate about enhancing network efficiency, troubleshooting issues, and optimizing overall performance, while fostering cross-functional collaboration and team-building.