Rima Gandotra Email & Phone Number | Seasoned Leader with over 30 years in Customer Service, in IT/ ITES delivery managing back office and voice operations. Successfully led deliveries of several large accounts of Fortune 500 companies in the areas of Shipping, Credit Cards, Retail technology incident mgmt, Analytic, Mortage/ Loans & soft collections, Tech Support and Telecom. Process Transformation, Automation and Standardization, Cost management, P/L responsibility, Achievement oriented, Focused on quality. Accounts graduate from Mumbai University armed with P.G. diploma in Information Systems Management, NIIT. Specialties: Strong track record of exceeding delivery on revenue targets, people productivity & critical client metrics. Excellent people management skills. Strong client relationship Management leading to high NPS Presiding office of ‘prevention of sexual harassment’ for gender neutral complaints across India sites, responsible for 10k resources, ensuring provision of safe space to work in. Additional responsibility of BOM Site Leader.

Rima Gandotra

Seasoned Leader with over 30 years in Customer Service, in IT/ ITES delivery managing back office an...
Mumbai, Maharashtra, India

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Rima Gandotra’s Location Mumbai, Maharashtra, India

Rima Gandotra’s Current Industry Maersk Global Service Centers

Rima Gandotra’s Prior Industry Maersk Global Service Centres | Wipro Bpo | Wipro Spectramind | K10 Technologies | Karrox Technologies

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Head of OTCX, Maersk GSC

2020-11-01 00:00:00 - Present

General Manager

2012-10-01 00:00:00 - 2020-11-01 00:00:00

Associate Vice President

2007-10-01 00:00:00 - 2012-09-01 00:00:00

Manager

2002-03-01 00:00:00 - 2005-07-01 00:00:00

Sr Manager

2001-02-01 00:00:00 - 2002-04-01 00:00:00

Manager Operations

1993-01-01 00:00:00 - 2001-01-01 00:00:00

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Rima Gandotra is a Seasoned Leader with over 30 years in Customer Service, in IT/ ITES delivery managing back office and voice operations. Successfully led deliveries of several large accounts of Fortune 500 companies in the areas of Shipping, Credit Cards, Retail technology incident mgmt, Analytic, Mortage/ Loans & soft collections, Tech Support and Telecom. Process Transformation, Automation and Standardization, Cost management, P/L responsibility, Achievement oriented, Focused on quality. Accounts graduate from Mumbai University armed with P.G. diploma in Information Systems Management, NIIT. Specialties: Strong track record of exceeding delivery on revenue targets, people productivity & critical client metrics. Excellent people management skills. Strong client relationship Management leading to high NPS Presiding office of ‘prevention of sexual harassment’ for gender neutral complaints across India sites, responsible for 10k resources, ensuring provision of safe space to work in. Additional responsibility of BOM Site Leader.

Rima Gandotra has prior
experience in the following industries:
Maersk Global Service Centres | Wipro Bpo | Wipro Spectramind | K10 Technologies | Karrox Technologies

Rima Gandotra has the following professional experience:
Maersk Global Service Centers | Maersk Global Service Centres | Wipro Bpo | Wipro Spectramind | K10 Technologies | Karrox Technologies