Richard Siler

Richard Siler

McIntosh & Associates - Partner; a Customer Care/Call Center Consulting Firm
McKinney, Texas, United States

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Work Experience

McIntosh & Associates

Partner

1997-01-01 - Present

APAC TeleServices

Sales Director

1996-01-01 - 1997-01-01

A.T. Kearney/EDS

Senior Consultant

1995-01-01 - 1996-01-01

Electronic Data Systems

Sales Executive

1994-06-01 - 1995-01-01

American Airlines/TeleService Resources, Inc. (TSR)

Senior Financial Analyst

1992-03-01 - 1994-06-01

General Dynamics Corporation

Financial Analyst

1989-08-01 - 1992-03-01

Skills

customer experience strategy training design delivery metric scorecard design performance management voice of the customer forecasting scheduling process call center tools technologies sop call flow design sourcing call center assessments optimization

Languages

English