Regina Thomas Cfc Email & Phone Number | Plan Provisions Acted as the subject matter expert for all service specific and common client requirements; accountable for requirements changes through Operations Managers. Lead and facilitated updates for all applicable requirements documents for plan provisions, administrative events, interface documentation, and delivery channel documentation for clients in ongoing delivery. Leverages others (Benefits Operations Managers) where appropriate. Participated in analysis discussions to ensure the provision requirements match the technical specifications for clients in ongoing delivery. Provided subject matter expertise to client, client team, shared services, and supporting services on plan provisions and ongoing processing concepts for clients in ongoing delivery. Served as primary resource to client, client team, shared services, and supporting services in the translation of requirements. Client Management Participated in internal and external acceptance review process for clients in ongoing delivery, prepares materials for and attends quarterly meetings. Conducted ongoing client status meeting. Manages ongoing delivery of Annual Enrollment (Health & Welfare only). Recorded and reviewed project scoping, budgeting and change order records along with the Lead Systems Analyst(s).Lead the Health & Welfare requirements gathering for new client and ongoing implementations. Create the client processing guide, including process flows, utilizing process management best practices Work with Process Management to provide insight on overall best practices and process management Partner with internal and external vendor*s to ensure alignment with project plan timelines Perform vendor management to ensure file and process requirements are agreed upon and signed off Partner with other business functions across Aon Consulting and EBO to ensure all services are aligned (i.e. COBRA, FSA, DB, Communications) during implementation. Lead the Health & Welfare requirements gathering for new client and ongoing implementations. Create the client processing guide, including process flows, utilizing process management best practices Work with Process Management to provide insight on overall best practices and process management Partner with internal and external vendor’s to ensure alignment with project plan timelines Perform vendor management to ensure file and process requirements are agreed upon and signed off Partner with other business functions across Aon Consulting and EBO to ensure all services are aligned (i.e. COBRA, FSA, DB, Communications) during implementation. Owned the coordination of all facets of day to day service delivery for their client (s). Ensureed that all service delivery processes and special projects are performed accurately and on time, including work performed both On and Offshore. Coordinated with day to day client and vendor/carrier contacts to facilitate the flow of work, resolution of issues and escalations, and coordination of special projects (Annual Enrollment, systems/process changes, etc.), as well as coordinates internally with programming/technical resources for the same. Identifying out-of-scope requests and working with Client Delivery Officer (CDO) and Operations Leader on pricing/requirements Worked closely with programming team to implement new processes, services, or updates to the system.Plan Provisions Acted as the subject matter expert for all service specific and common client requirements; accountable for requirements changes through Operations Managers. Lead and facilitated updates for all applicable requirements documents for plan provisions, administrative events, interface documentation, and delivery channel documentation for clients in ongoing delivery. Leverages others (Benefits Operations Managers) where appropriate. Participated in analysis discussions to ensure the provision requirements match the technical specifications for clients in ongoing delivery. Provided subject matter expertise to client, client team, shared services, and supporting services on plan provisions and ongoing processing concepts for clients in ongoing delivery. Served as primary resource to client, client team, shared services, and supporting services in the translation of requirements. Client Management Participated in internal and external acceptance review process for clients in ongoing delivery, prepares materials for and attends quarterly meetings. Conducted ongoing client status meeting. Manages ongoing delivery of Annual Enrollment (Health & Welfare only). Recorded and reviewed project scoping, budgeting and change order records along with the Lead Systems Analyst(s).Manage a team of four associates, including an off shore site, administering Employee Health & Welfare benefits. Built and maintained day-to-day relationship with client by keeping an open dialogue, quickly solving problems and delivering high quality participant interactions. Consulted on creative solutions to projects, plan design, participant delivery and a wide range of legislative/regulatory requirements. Acted as subject matter expert on client plan documents, processing/delivery procedures and interactions, legislative/regulatory requirements and client relationships. Mentored, empowered and held 4 associates responsible high quality client delivery. Leveraged individual talents, monitored performance and provided opportunity for professional growth. Consult client and internal teams on various administrative approaches to ensure best solution is identified and lead implementation to meet client expectations. Implemented process improvements that resulted in a reduction of client liability for unused health care flexible spending accounts funds. Moved 50% of current U.S. based work activities to off shore offices in 10 week period of time. Benefits Analyst Health & Welfare, Hewitt Associates 2002 - 2005 Owned ongoing administration of U.S. based work activities for Managed day to day administration of Dell and Cardinal Health benefit plans including health & welfare HR data files, payroll (contribution/instruction), employee life insurance, flexible spending, and health rewards. Managed and executed large employee benefit projects including: annual enrollment, Section 129 testing, FSA reconciliations. Acquisitions/divestitures, and other government reporting. Established and nurtured third party vendor relationships with Hartford Life, WageWorks, Your Spending Account, HealthWays, and various Medical plans.Manage a team of four associates, including an off shore site, administering Employee Health & Welfare benefits. Built and maintained day-to-day relationship with client by keeping an open dialogue, quickly solving problems and delivering high quality participant interactions. Consulted on creative solutions to projects, plan design, participant delivery and a wide range of legislative/regulatory requirements. Acted as subject matter expert on client plan documents, processing/delivery procedures and interactions, legislative/regulatory requirements and client relationships. Mentored, empowered and held 4 associates responsible high quality client delivery. Leveraged individual talents, monitored performance and provided opportunity for professional growth. Consult client and internal teams on various administrative approaches to ensure best solution is identified and lead implementation to meet client expectations. Implemented process improvements that resulted in a reduction of client liability for unused health care flexible spending accounts funds. Moved 50% of current U.S. based work activities to off shore offices in 10 week period of time.

Regina Thomas Cfc

Plan Provisions Acted as the subject matter expert for all service specific and common client requir...
Chicago, Illinois, United States

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Regina Thomas Cfc’s Email regina.thomas@wageworks.com

Regina Thomas Cfc’s Phone Numbers +1 650-557-****

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Regina Thomas Cfc’s Location Chicago, Illinois, United States

Regina Thomas Cfc’s Current Industry Wageworks

Regina Thomas Cfc’s Prior Industry The Plexus Groupe | Aon Consulting | Hewitt Associates | Hewitt

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Work Experience

Wageworks

Implementation Manager

2013-07-01T00:00:00.000Z - Present

The Plexus Groupe

Benefits Implementation Manager

2010-09-01T00:00:00.000Z - 2013-07-01T00:00:00.000Z

Aon Consulting

Senior Discovery Consultant

2009-06-01T00:00:00.000Z - 2010-05-01T00:00:00.000Z

Hewitt Associates

Benefits Service Manager

2007-11-01T00:00:00.000Z - 2008-03-01T00:00:00.000Z

Hewitt

Benefits Service Manager - Health & Benefits

2007-03-01T00:00:00.000Z - 2008-03-01T00:00:00.000Z

Skills

No Skills Available

Languages

No Languages Available

FAQ About Regina Thomas Cfc

Regina Thomas Cfc is located at
Chicago, Illinois, United States

Regina Thomas Cfc is a Plan Provisions Acted as the subject matter expert for all service specific and common client requirements; accountable for requirements changes through Operations Managers. Lead and facilitated updates for all applicable requirements documents for plan provisions, administrative events, interface documentation, and delivery channel documentation for clients in ongoing delivery. Leverages others (Benefits Operations Managers) where appropriate. Participated in analysis discussions to ensure the provision requirements match the technical specifications for clients in ongoing delivery. Provided subject matter expertise to client, client team, shared services, and supporting services on plan provisions and ongoing processing concepts for clients in ongoing delivery. Served as primary resource to client, client team, shared services, and supporting services in the translation of requirements. Client Management Participated in internal and external acceptance review process for clients in ongoing delivery, prepares materials for and attends quarterly meetings. Conducted ongoing client status meeting. Manages ongoing delivery of Annual Enrollment (Health & Welfare only). Recorded and reviewed project scoping, budgeting and change order records along with the Lead Systems Analyst(s).Lead the Health & Welfare requirements gathering for new client and ongoing implementations. Create the client processing guide, including process flows, utilizing process management best practices Work with Process Management to provide insight on overall best practices and process management Partner with internal and external vendor*s to ensure alignment with project plan timelines Perform vendor management to ensure file and process requirements are agreed upon and signed off Partner with other business functions across Aon Consulting and EBO to ensure all services are aligned (i.e. COBRA, FSA, DB, Communications) during implementation. Lead the Health & Welfare requirements gathering for new client and ongoing implementations. Create the client processing guide, including process flows, utilizing process management best practices Work with Process Management to provide insight on overall best practices and process management Partner with internal and external vendor’s to ensure alignment with project plan timelines Perform vendor management to ensure file and process requirements are agreed upon and signed off Partner with other business functions across Aon Consulting and EBO to ensure all services are aligned (i.e. COBRA, FSA, DB, Communications) during implementation. Owned the coordination of all facets of day to day service delivery for their client (s). Ensureed that all service delivery processes and special projects are performed accurately and on time, including work performed both On and Offshore. Coordinated with day to day client and vendor/carrier contacts to facilitate the flow of work, resolution of issues and escalations, and coordination of special projects (Annual Enrollment, systems/process changes, etc.), as well as coordinates internally with programming/technical resources for the same. Identifying out-of-scope requests and working with Client Delivery Officer (CDO) and Operations Leader on pricing/requirements Worked closely with programming team to implement new processes, services, or updates to the system.Plan Provisions Acted as the subject matter expert for all service specific and common client requirements; accountable for requirements changes through Operations Managers. Lead and facilitated updates for all applicable requirements documents for plan provisions, administrative events, interface documentation, and delivery channel documentation for clients in ongoing delivery. Leverages others (Benefits Operations Managers) where appropriate. Participated in analysis discussions to ensure the provision requirements match the technical specifications for clients in ongoing delivery. Provided subject matter expertise to client, client team, shared services, and supporting services on plan provisions and ongoing processing concepts for clients in ongoing delivery. Served as primary resource to client, client team, shared services, and supporting services in the translation of requirements. Client Management Participated in internal and external acceptance review process for clients in ongoing delivery, prepares materials for and attends quarterly meetings. Conducted ongoing client status meeting. Manages ongoing delivery of Annual Enrollment (Health & Welfare only). Recorded and reviewed project scoping, budgeting and change order records along with the Lead Systems Analyst(s).Manage a team of four associates, including an off shore site, administering Employee Health & Welfare benefits. Built and maintained day-to-day relationship with client by keeping an open dialogue, quickly solving problems and delivering high quality participant interactions. Consulted on creative solutions to projects, plan design, participant delivery and a wide range of legislative/regulatory requirements. Acted as subject matter expert on client plan documents, processing/delivery procedures and interactions, legislative/regulatory requirements and client relationships. Mentored, empowered and held 4 associates responsible high quality client delivery. Leveraged individual talents, monitored performance and provided opportunity for professional growth. Consult client and internal teams on various administrative approaches to ensure best solution is identified and lead implementation to meet client expectations. Implemented process improvements that resulted in a reduction of client liability for unused health care flexible spending accounts funds. Moved 50% of current U.S. based work activities to off shore offices in 10 week period of time. Benefits Analyst Health & Welfare, Hewitt Associates 2002 - 2005 Owned ongoing administration of U.S. based work activities for Managed day to day administration of Dell and Cardinal Health benefit plans including health & welfare HR data files, payroll (contribution/instruction), employee life insurance, flexible spending, and health rewards. Managed and executed large employee benefit projects including: annual enrollment, Section 129 testing, FSA reconciliations. Acquisitions/divestitures, and other government reporting. Established and nurtured third party vendor relationships with Hartford Life, WageWorks, Your Spending Account, HealthWays, and various Medical plans.Manage a team of four associates, including an off shore site, administering Employee Health & Welfare benefits. Built and maintained day-to-day relationship with client by keeping an open dialogue, quickly solving problems and delivering high quality participant interactions. Consulted on creative solutions to projects, plan design, participant delivery and a wide range of legislative/regulatory requirements. Acted as subject matter expert on client plan documents, processing/delivery procedures and interactions, legislative/regulatory requirements and client relationships. Mentored, empowered and held 4 associates responsible high quality client delivery. Leveraged individual talents, monitored performance and provided opportunity for professional growth. Consult client and internal teams on various administrative approaches to ensure best solution is identified and lead implementation to meet client expectations. Implemented process improvements that resulted in a reduction of client liability for unused health care flexible spending accounts funds. Moved 50% of current U.S. based work activities to off shore offices in 10 week period of time.