FAQ About Regan Brown

• What is Regan Brown's address?

  Regan Brown is located at
  Columbia, Connecticut, United States

• What is Regan Brown's job title?

  Regan Brown is a A strategic consumer insights executive with expertise in building research programs and innovative approaches to providing actionable B2B/B2C insights making a positive impact on business objectives such as brand health, NPS, and product development. 15+ years of experience with customer research and insights, personas, customer journey maps, and measurement, including building insights-driven internal customer-centricity initiatives, brand-level marketing plans, and customer segmentation strategies. A trusted advisor and business partner to sales, marketing, product, and service stakeholders, with a background in building and inspiring high-performing market research and customer experience teams through coaching, training, and mentorship. Industries served include, but are not limited to, CPG, Food/Bev, Insurance, Healthcare, TV/media. Career Highlights: • Drove activation and scale-up of Cigna's consumer segmentation marketing strategy, driving personalization for each segment/persona; generating 40 MM in new business revenue. • Enabled a 75% lift in preventive health engagement behavior and increased competitor to Cigna conversion rates by 138% through segmentation marketing approaches. • Led successful insights activation of Cigna’s global enterprise relationship NPS across all business segments and 14 international markets, increasing scores through work sessions (Indonesia +15 points). • Executed insights-driven internal customer-centricity programs including website, onboarding training, stakeholder insights, customer stories, recognition program, events, and tailored business unit outreach. • Built multiple high-performing consumer insights teams through talent acquisition, coaching, and leadership. If you are seeking a results-oriented professional who can leverage insights to propel your organization forward, let’s connect. Together, we can explore how my expertise can contribute to your success and drive measurable business outcomes. ReganBrown2020@gmail.com Skills: Primary Research Design, Qualitative/Quantitative Research, Data Analytics & Consumer Insights/Intelligence, Custom/Syndicated Research, Marketing Strategy, Consumer Segmentation, Brand Health Improvement, Customer Journey Development, Competitive Analysis, Customer Experience, Program Development, Teamwork & Capability Building, Budget Administration, Change Management, Design Thinking

• What industry does Regan Brown currently work in?

  Regan Brown currently works in the Travel Insured International |

• Which languages does Regan Brown speak?

  No Languages Available

• Which industries has Regan Brown previously worked in?

  Regan Brown has prior
  experience in the following industries:
  Horowitz Research | Cigna | The Pert Group Metrixlab | Pert Survey Research

• What is Regan Brown’s work experience?

  Regan Brown has the following professional experience:
  Travel Insured International | Horowitz Research | Cigna | The Pert Group Metrixlab | Pert Survey Research

• How can I find Regan Brown on LinkedIn?

  You can view Regan Brown’s LinkedIn profile at LinkedIn URL

• What are Regan Brown’s work email addresses?

  Regan Brown’s work email
  addresses are
  regan.brown@cigna.com

• What company does Regan Brown work for?

  Travel Insured International |