Raymundo Castillo Email & Phone Number | Over 15 years’ experience in Continuous Improvement , 7 Years Manufacturing and over 10 years’ experience as specialist in the CallCenter/BPO industry throughout North America and Latin America. Certified Lean Six Sigma Black Belt with broad experience working in Operations, Customer Service, Quality,Engineering and Management departments serving multiple industries including Financial Services, Health Care,Retail and Telecom. Multicultural experience working in US, Panama, Costa Rica, Colombia, Nicaragua and Mexico over the last 10years. Skilled in Lean-Six Sigma, specialist in BPO, Operations and HR. Graduated from ITESM Campus Monterrey with a master’s degree from EGADE Business School, thesis; “How to apply Six Sigma to Human Resources”. Dynamic and result oriented leader able to translate mission and values of the company into teamwork efforts to accomplish corporate targets. High Proficiency in Call center industry performing different position in Latin America and North America. Able to manage multiple clients and large groups of people. High proficiency in problem solving and understanding of Business P&L. Language: Native Spanish, Advanced fluency in English.

Raymundo Castillo

Over 15 years’ experience in Continuous Improvement , 7 Years Manufacturing and over 10 years’ exper...
Monterrey, Monterrey, Mexico

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Raymundo Castillo’s Location Monterrey, Monterrey, Mexico

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Site Director

2022-08-01 00:00:00 - Present

Service Delivery Director

2021-11-01 00:00:00 - 2022-08-01 00:00:00

Service Delivery Director/ Country Manager

2020-08-01 00:00:00 - 2021-10-01 00:00:00

Operations & CI Director

2018-10-01 00:00:00 - 2020-08-01 00:00:00

Director Of Operations

2017-05-01 00:00:00 - 2018-10-01 00:00:00

Regional Quality/Operations Director North America & LATAM

2012-12-01 00:00:00 - 2017-01-01 00:00:00

Black Belt Continuous Improvement

2007-05-01 00:00:00 - 2008-12-01 00:00:00

Continuous Improvement

2005-02-01 00:00:00 - 2007-04-01 00:00:00

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Raymundo Castillo is a Over 15 years’ experience in Continuous Improvement , 7 Years Manufacturing and over 10 years’ experience as specialist in the CallCenter/BPO industry throughout North America and Latin America. Certified Lean Six Sigma Black Belt with broad experience working in Operations, Customer Service, Quality,Engineering and Management departments serving multiple industries including Financial Services, Health Care,Retail and Telecom. Multicultural experience working in US, Panama, Costa Rica, Colombia, Nicaragua and Mexico over the last 10years. Skilled in Lean-Six Sigma, specialist in BPO, Operations and HR. Graduated from ITESM Campus Monterrey with a master’s degree from EGADE Business School, thesis; “How to apply Six Sigma to Human Resources”. Dynamic and result oriented leader able to translate mission and values of the company into teamwork efforts to accomplish corporate targets. High Proficiency in Call center industry performing different position in Latin America and North America. Able to manage multiple clients and large groups of people. High proficiency in problem solving and understanding of Business P&L. Language: Native Spanish, Advanced fluency in English.

Raymundo Castillo has prior
experience in the following industries:
Atento | Concentrix | Perfect Smile Braces | Sykes Enterprises | Sitel | Johnson Controls | Kemet Electronics

Raymundo Castillo has the following professional experience:
Resultscx | Atento | Concentrix | Perfect Smile Braces | Sykes Enterprises | Sitel | Johnson Controls | Kemet Electronics