Rayanna Macelveen Email & Phone Number | Dedicated Customer Success professional with over a decade of experience driving outstanding results in Software as a Service (SaaS) solutions for mid-market and enterprise accounts. In my role as Senior Customer Success Manager at Skilljar, I managed a portfolio of 35 accounts, including prominent clients like Lever, Ingersoll Rand, and TechSmith. Collaborating with cross-functional teams, I executed strategic business reviews, identified professional services opportunities, and led strategic consultations, resulting in substantial revenue growth. Achieving a 90%+ customer retention rate in 2023, I provided timely recommendations that translated into a 20% increase in revenue from add-on services, a 70% reduction in submitted tickets, and a 12% boost in net revenue retention for trained accounts. Notably, I played a pivotal role in revitalizing a stagnant account by helping the client generate a 20% increase in revenue generated by creating new add-on services. At Chronus LLC, as a Senior Customer Success Manager and Operations Specialist, I managed a multimillion-dollar portfolio of accounts, including high-profile clients such as Apple, Disney, Viacom, and Price Waterhouse Coopers. Through strategic leadership, I achieved bonuses for five consecutive quarters and led successful expansions in 2020, resulting in 25% revenue growth among key accounts. My proactive approach to addressing client needs, overseeing custom engineering projects, and implementing crucial playbooks contributed to operational efficiency and client satisfaction. In my earlier role as an Account Manager at Avidian Corporation, specializing in Prophet CRM, I consulted with executives to enhance retention, drive adoption, and optimize clients' ROI. To achieve customer renewal quotas, I provided comprehensive training, developed collateral, and redesigned internal systems, earning promotions from receptionist to account manager. I am passionate about contributing to transformative customer experiences through a strategic lens, leveraging my strengths in effective communication, data analytics, risk assessment, and project management. My commitment to understanding the broader strategy, fostering human connections, and continuously driving improvement has earned me accolades for turning challenges into successes. I thrive on the satisfaction of bringing goals alive for customers and look forward to exploring opportunities where I can contribute my expertise to a dynamic team. Let's connect and discuss how we can achieve mutual success!

Rayanna Macelveen

Dedicated Customer Success professional with over a decade of experience driving outstanding results...
Burlington, Washington, United States

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Rayanna Macelveen’s Email rayanna.macelveen@skilljar.com

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Rayanna Macelveen’s Location Burlington, Washington, United States

Rayanna Macelveen’s Current Industry Women Of Customer Success

Rayanna Macelveen’s Prior Industry Skilljar | Chronus | Avidian Technologies | Paragon Media

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Work Experience

Women Of Customer Success

Member

2023-05-01T00:00:00.000Z - Present

Skilljar

Sr. Customer Success Manager

2021-10-01T00:00:00.000Z - 2023-12-01T00:00:00.000Z

Chronus

Sr. Customer Success Manager and Operations Specialist

2013-05-01T00:00:00.000Z - 2021-10-01T00:00:00.000Z

Avidian Technologies

Account Manager

2009-06-01T00:00:00.000Z - 2013-05-01T00:00:00.000Z

Paragon Media

Project Coordinator

2005-12-01T00:00:00.000Z - 2008-04-01T00:00:00.000Z

Skills

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Languages

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FAQ About Rayanna Macelveen

Rayanna Macelveen is located at
Burlington, Washington, United States

Rayanna Macelveen is a Dedicated Customer Success professional with over a decade of experience driving outstanding results in Software as a Service (SaaS) solutions for mid-market and enterprise accounts. In my role as Senior Customer Success Manager at Skilljar, I managed a portfolio of 35 accounts, including prominent clients like Lever, Ingersoll Rand, and TechSmith. Collaborating with cross-functional teams, I executed strategic business reviews, identified professional services opportunities, and led strategic consultations, resulting in substantial revenue growth. Achieving a 90%+ customer retention rate in 2023, I provided timely recommendations that translated into a 20% increase in revenue from add-on services, a 70% reduction in submitted tickets, and a 12% boost in net revenue retention for trained accounts. Notably, I played a pivotal role in revitalizing a stagnant account by helping the client generate a 20% increase in revenue generated by creating new add-on services. At Chronus LLC, as a Senior Customer Success Manager and Operations Specialist, I managed a multimillion-dollar portfolio of accounts, including high-profile clients such as Apple, Disney, Viacom, and Price Waterhouse Coopers. Through strategic leadership, I achieved bonuses for five consecutive quarters and led successful expansions in 2020, resulting in 25% revenue growth among key accounts. My proactive approach to addressing client needs, overseeing custom engineering projects, and implementing crucial playbooks contributed to operational efficiency and client satisfaction. In my earlier role as an Account Manager at Avidian Corporation, specializing in Prophet CRM, I consulted with executives to enhance retention, drive adoption, and optimize clients' ROI. To achieve customer renewal quotas, I provided comprehensive training, developed collateral, and redesigned internal systems, earning promotions from receptionist to account manager. I am passionate about contributing to transformative customer experiences through a strategic lens, leveraging my strengths in effective communication, data analytics, risk assessment, and project management. My commitment to understanding the broader strategy, fostering human connections, and continuously driving improvement has earned me accolades for turning challenges into successes. I thrive on the satisfaction of bringing goals alive for customers and look forward to exploring opportunities where I can contribute my expertise to a dynamic team. Let's connect and discuss how we can achieve mutual success!