Ray Moore Email & Phone Number | • Senior Helpdesk Analyst experience working in 24\7 network or helpdesk environment • Servicing 5000 Entergy associates with various technical issues • Respond to telephone calls, email , self service web tickets and personal requests for technical support in a fast, friendly manner and have the ability to explain technical situations to non-technical individuals • Answer Inbound Technical Support Calls (about 30 to 40 calls/day)multitasking with web ticket and emails • Track and resolve issues. • Interface with Tier 2 on customer issues and comments. • Help Maintain online Knowledge Base. •Resolving issues regarding LAN issues, application issues, server, AS/400 devices, desktop issues, mainframe issues, proprietary applications, mobile devices, and PC support in a Windows •NOC experience monitoring networks and device, priority escalation procedure. • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. • Strong commitment to quality customer service • Ability to work independently as well as willing to follow direction and best practices • Mature, self-motivated, and professional with excellent written and verbal communication skills • Ability to demonstrate a solid understanding of basic network components and concepts • Ability to provide support and configuration to end users on a variety MDM mobil devices Ipads and android phone • Install and trouble shoot computer peripherals, print smart (printers, keyboards, etc) for client users. • Strong problem solving/analytical abilities • Strong commitment to quality customer service • Ability to work independently as well as willing to follow direction and best practices Identify, research, and resolve technical problems and escalate problems to other support teams when necessary

Ray Moore

• Senior Helpdesk Analyst experience working in 24\7 network or helpdesk environment • Servicing 5...
Dallas, Texas, United States

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Ray Moore’s Email ray.moore@entergy.com

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Ray Moore’s Location Dallas, Texas, United States

Ray Moore’s Current Industry Entergy

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Work Experience

Entergy

Senior Service Desk Analyst

2014-12-01 00:00:00 - Present

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FAQ About Ray Moore

Ray Moore is located at
Dallas, Texas, United States

Ray Moore is a • Senior Helpdesk Analyst experience working in 24\7 network or helpdesk environment • Servicing 5000 Entergy associates with various technical issues • Respond to telephone calls, email , self service web tickets and personal requests for technical support in a fast, friendly manner and have the ability to explain technical situations to non-technical individuals • Answer Inbound Technical Support Calls (about 30 to 40 calls/day)multitasking with web ticket and emails • Track and resolve issues. • Interface with Tier 2 on customer issues and comments. • Help Maintain online Knowledge Base. •Resolving issues regarding LAN issues, application issues, server, AS/400 devices, desktop issues, mainframe issues, proprietary applications, mobile devices, and PC support in a Windows •NOC experience monitoring networks and device, priority escalation procedure. • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. • Strong commitment to quality customer service • Ability to work independently as well as willing to follow direction and best practices • Mature, self-motivated, and professional with excellent written and verbal communication skills • Ability to demonstrate a solid understanding of basic network components and concepts • Ability to provide support and configuration to end users on a variety MDM mobil devices Ipads and android phone • Install and trouble shoot computer peripherals, print smart (printers, keyboards, etc) for client users. • Strong problem solving/analytical abilities • Strong commitment to quality customer service • Ability to work independently as well as willing to follow direction and best practices Identify, research, and resolve technical problems and escalate problems to other support teams when necessary