Raven Thum Email & Phone Number |  Provide helpdesk services to our external clients  Manage and progress client support emails and calls  Document problems and activity and solution for each case  Identify high priority customer issues and escalate to appropriate team members, including management  Work with customers and other team members to investigate, test and develop solutions and workarounds to resolve client issues/requests  Update users and change permissions within the CRM  Perform in-depth analysis of CRM user issues to determine causes and solutions  Develop your personal technical knowledge base on- and off-the-job  Gain an understanding of the underlying business, data and processes sufficient to provide expert advice to users in the use of Dynamics CRM  Participate in the identification and specification of requested larger changes and enhancements, maintaining a prioritised product backlog  Participate in the delivery of changes within an agile development environment in collaboration with business analysts, developers and users

Raven Thum

 Provide helpdesk services to our external clients  Manage and progress client support emails and...
Malaysia

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Raven Thum’s Email raven.thum@atos.net

Raven Thum’s Phone Numbers

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Raven Thum’s Location Malaysia

Raven Thum’s Current Industry Atf Asia Info Media Atos It Solutions And Services Hp Enterprise Services Kompakar Esystems

Raven Thum’s Prior Industry It365 | Analyst | Wywy Office Solutions | Rhb Bank

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Work Experience

Atos

Problem Manager

Present

Atf

Senior System Administrator

2019-08-01 00:00:00 - Present

Asia Info Media

Senior Technical Specialist At Asiainfo

2017-12-01 00:00:00 - Present

Atos It Solutions And Services

Problem Manager

2013-05-01 00:00:00 - Present

Hp Enterprise Services

Technical Support Consultant

2010-04-01 00:00:00 - Present

Kompakar Esystems

Helpdesk

2007-01-01 00:00:00 - Present

Tradenex

Support Engineer

Present

It365

Incident Analyst

2006-01-01 00:00:00 - 2007-01-01 00:00:00

Analyst

It365

2006-01-01 00:00:00 - 2007-01-01 00:00:00

Wywy Office Solutions

Helpdesk Executive

2005-01-01 00:00:00 - 2006-01-01 00:00:00

Rhb Bank

Helpdesk Executive

2005-01-01 00:00:00 - 2006-01-01 00:00:00

Skills

No Skills Available

Languages

No Languages Available

FAQ About Raven Thum

Raven Thum is located at
Malaysia

Raven Thum is a  Provide helpdesk services to our external clients  Manage and progress client support emails and calls  Document problems and activity and solution for each case  Identify high priority customer issues and escalate to appropriate team members, including management  Work with customers and other team members to investigate, test and develop solutions and workarounds to resolve client issues/requests  Update users and change permissions within the CRM  Perform in-depth analysis of CRM user issues to determine causes and solutions  Develop your personal technical knowledge base on- and off-the-job  Gain an understanding of the underlying business, data and processes sufficient to provide expert advice to users in the use of Dynamics CRM  Participate in the identification and specification of requested larger changes and enhancements, maintaining a prioritised product backlog  Participate in the delivery of changes within an agile development environment in collaboration with business analysts, developers and users

Raven Thum currently works in the Atf | Asia Info Media | Atos It Solutions And Services | Hp Enterprise Services | Kompakar Esystems |

No Languages Available

Raven Thum has prior
experience in the following industries:
It365 | Analyst | Wywy Office Solutions | Rhb Bank

Raven Thum has the following professional experience:
Atos | Atf | Asia Info Media | Atos It Solutions And Services | Hp Enterprise Services | Kompakar Esystems | Tradenex | It365 | Analyst | Wywy Office Solutions | Rhb Bank