Rashmi Pardasani Pmp Email & Phone Number | VFS Global is the world’s largest outsourcing and technology services specialist for diplomatic missions and governments worldwide. The company manages visa and passport issuance-related administrative and non-judgemental tasks for its 44 client governments. With 1030 Visa Application Centres (VACs) and operations in 81 countries across five continents, VFS Global serves the interests of the diplomatic missions of 44 sovereign governments In my current role, I am responsible for - Managing delivery of Customer Service Operations across South Asia Administering SLA Management post Go-Live, Carrying out commercial & legal negotiations with outsourced partners as part of LOE/SOW/MSA negotiations Extensive Interface with Tech Solution Lead for IT and telecom solutions,Solution designing & implementation for new projects and consolidation for existing projects Automation projects for multiple partners for existing Operations Working in coordination with Projects & Business Development Teams in identifying outsourcing opportunities Vendor Partner Management - Designing outsourcing strategy, Delivering complex Outsourced Operations and drive change initiatives, Vendor consolidation, Vendor governance model, etc, SLA deliverable & Contract hygiene,Vendor invoicing & Billing and Commercial agreements Automation Projects on enhancing Customer Experience, VOC , Complaints Management , CSAT Projects. Key Account Management which included Client management, Client Servicing, Customer Service and Offline sales delivery,Team/People Management, Project Management - Client Relationship Management - Managing a team of around 60 associates and Team Leaders/Assistant Managers - Ensuring Service Level delivery as agreed upon by the client - Change management with regards to critical SLAs - Business Farming and identifying new business opportunities, Proposing Gain Share Models to our clients - Monthly/ Weekly reviews with Clients and Management - Hiring & Recruitment for Operations (till Team leader level) - Employee Relations/ Retention activities - Designing Rewards & Recognition programs - Performance appraisals – Monthly, Quarterly and Annual - Agent utilization/ seat utilization/ process efficiency / Capacity planning - Trainings – Identifying learning gaps -Responsible for Audit compliances. Travel port formerly Cendant travel distribution services, has one of the world's largest collections of travel brands and content and service offerings. Its one of the world’s leading Travel and Real Estate conglomerate As Team Leader - Operations, I was a part of one of the largest Projects - Apollo ( Galileo International) - World’s 2nd largest GDS for airlines, hotels, cars, etc. Managing a team of 18- 20 CCS/ Sr.CCSs - Meeting metrics and targets as agreed upon with client from time to time. - Conducting monthly one to ones, quarterly appraisals, semi annual appraisals, and annual appraisals. - Preparation of various MIS reports to analyze team’s performance. - Strengthen client relationship by organizing and being a part of meetings, conference calls and reviews. - Monitoring calls, feedback and coaching to enhance Customer experience - Design contests & R & R programs for employee retention.

Rashmi Pardasani Pmp

VFS Global is the world’s largest outsourcing and technology services specialist for diplomatic miss...
Faridabad, Faridabad, India

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Rashmi Pardasani Pmp’s Email prashmi@vfsglobal.com

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Rashmi Pardasani Pmp’s Location Faridabad, Faridabad, India

Rashmi Pardasani Pmp’s Current Industry VFS Global

Rashmi Pardasani Pmp’s Prior Industry WNS Global Services | Travelport

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Work Experience

VFS Global

General Manager - Information Services (Russia, CIS, Eastern Europe, South Asia & Middle East)

2017-04-01 00:00:00 - Present

WNS Global Services

Manager - Sales & Customer Care - Travel Operations

2008-04-01 00:00:00 - 2011-08-01 00:00:00

Travelport

Team Leader - Customer Support Operations

2004-12-01 00:00:00 - 2007-01-01 00:00:00

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FAQ About Rashmi Pardasani Pmp

Rashmi Pardasani Pmp is located at
Faridabad, Faridabad, India

Rashmi Pardasani Pmp is a VFS Global is the world’s largest outsourcing and technology services specialist for diplomatic missions and governments worldwide. The company manages visa and passport issuance-related administrative and non-judgemental tasks for its 44 client governments. With 1030 Visa Application Centres (VACs) and operations in 81 countries across five continents, VFS Global serves the interests of the diplomatic missions of 44 sovereign governments In my current role, I am responsible for - Managing delivery of Customer Service Operations across South Asia Administering SLA Management post Go-Live, Carrying out commercial & legal negotiations with outsourced partners as part of LOE/SOW/MSA negotiations Extensive Interface with Tech Solution Lead for IT and telecom solutions,Solution designing & implementation for new projects and consolidation for existing projects Automation projects for multiple partners for existing Operations Working in coordination with Projects & Business Development Teams in identifying outsourcing opportunities Vendor Partner Management - Designing outsourcing strategy, Delivering complex Outsourced Operations and drive change initiatives, Vendor consolidation, Vendor governance model, etc, SLA deliverable & Contract hygiene,Vendor invoicing & Billing and Commercial agreements Automation Projects on enhancing Customer Experience, VOC , Complaints Management , CSAT Projects. Key Account Management which included Client management, Client Servicing, Customer Service and Offline sales delivery,Team/People Management, Project Management - Client Relationship Management - Managing a team of around 60 associates and Team Leaders/Assistant Managers - Ensuring Service Level delivery as agreed upon by the client - Change management with regards to critical SLAs - Business Farming and identifying new business opportunities, Proposing Gain Share Models to our clients - Monthly/ Weekly reviews with Clients and Management - Hiring & Recruitment for Operations (till Team leader level) - Employee Relations/ Retention activities - Designing Rewards & Recognition programs - Performance appraisals – Monthly, Quarterly and Annual - Agent utilization/ seat utilization/ process efficiency / Capacity planning - Trainings – Identifying learning gaps -Responsible for Audit compliances. Travel port formerly Cendant travel distribution services, has one of the world's largest collections of travel brands and content and service offerings. Its one of the world’s leading Travel and Real Estate conglomerate As Team Leader - Operations, I was a part of one of the largest Projects - Apollo ( Galileo International) - World’s 2nd largest GDS for airlines, hotels, cars, etc. Managing a team of 18- 20 CCS/ Sr.CCSs - Meeting metrics and targets as agreed upon with client from time to time. - Conducting monthly one to ones, quarterly appraisals, semi annual appraisals, and annual appraisals. - Preparation of various MIS reports to analyze team’s performance. - Strengthen client relationship by organizing and being a part of meetings, conference calls and reviews. - Monitoring calls, feedback and coaching to enhance Customer experience - Design contests & R & R programs for employee retention.