Rashad J Email & Phone Number | 15+ years of sales, call center, call center management and customer service expertise. Achieved success in both in-house, and outsource call centers. A reputation for driving results and motivating a team of representatives to exceed all KPI objectives, including up-selling and cross-selling. Professional, articulate, and friendly. Employs a caring and supportive style of management by way of servant-leadership. Passion for instilling excellence in employees and preparing them for advancement opportunities. Strengths include training, coaching, improving processes, team building, and employee retention. Tech savvy. Power user of MS Office suite programs. Word, Excel, Powerpoint, Outlook, Access, and Mac systems. Experienced in using Avaya CMS Supervisor, WITNESS quality monitoring software, SalesForce, Unix, and others.

Rashad J

15+ years of sales, call center, call center management and customer service expertise. Achieved suc...
Dallas, Texas, United States

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Rashad J’s Location Dallas, Texas, United States

Rashad J’s Current Industry Allstate

Rashad J’s Prior Industry Greyhound Lines | Credit Solutions | Covance | Stream Global Services | Compusa

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2008-01-01 00:00:00 - 2010-01-01 00:00:00

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2005-01-01 00:00:00 - 2007-01-01 00:00:00

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2005-01-01 00:00:00 - 2007-01-01 00:00:00

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1999-01-01 00:00:00 - 2001-01-01 00:00:00

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Rashad J is a 15+ years of sales, call center, call center management and customer service expertise. Achieved success in both in-house, and outsource call centers. A reputation for driving results and motivating a team of representatives to exceed all KPI objectives, including up-selling and cross-selling. Professional, articulate, and friendly. Employs a caring and supportive style of management by way of servant-leadership. Passion for instilling excellence in employees and preparing them for advancement opportunities. Strengths include training, coaching, improving processes, team building, and employee retention. Tech savvy. Power user of MS Office suite programs. Word, Excel, Powerpoint, Outlook, Access, and Mac systems. Experienced in using Avaya CMS Supervisor, WITNESS quality monitoring software, SalesForce, Unix, and others.