Rander Souza

Rander Souza

Digital & AI Strategy Director at Genesys LATAM | Experience Transformation | CX | EX | DCS | Digita...
Sao Paulo, State of Sao Paulo, Brazil

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Work Experience

Genesys

LATAM Digital & AI Innovation Strategy Director

2023-05-01 - Present

Avaya

Solutions Executive

2015-08-01 - 2020-09-01

Oi/Telemar

Contact Center Technology Manager

2014-02-01 - 2015-07-01

Huawei Technologies

Solutions Architect

2008-10-01 - 2014-02-01

Contraste IT Solutions

Software Developer Lead

2007-10-01 - 2008-09-01

Politec

Java Developer

2004-03-01 - 2005-03-01

Skills

web hosting call center software cloud contact center customer experience software contact center as a service customer selfservice workforce engagement management workforce planning enterprise call center outbound call center services digital customer engagement conversational ai chatbots automated routing web messaging sms messaging ivr selfservice

Languages

English German Spanish French Italian Chinese Japanese Portuguese Russian