Ramy Matrawy Email & Phone Number | I hold over 15 years’ experience in IT industry across IT Service Management, Incident Management, Service Desk Management and problem management by developing and implementing technical support strategy and tactics to improve customer experience. Hold and impressive track record in managing incidents, problems and changes for mission critical services by exhibiting leadership, ownership and close liaison. Proficient with ITIL processes and practices, ensuring minimal adverse impact to business services coupled with proven capability in achieving lower MTTR. Capable of developing Technical Support objectives/ goals to support the organizational vision while managing & directing a team of Service Desk Agents. I possess proven expertise in triggering and ensuring technical escalation in case of technical crisis with expertise in Crisis Management, ITIL framework & IT Service Operations. Instrumental in leading the teams and providing subject matter expertise and innovative program solutions in the areas of IT Crisis management, risk mitigation, business contingency planning. Demonstrated capability in ensuring that the deliverable meet the client requirements, processes, quality and the project timeline while designing SOP’s and defining a road map for continuing business operations, deploying resources to minimize foreseen damage and loss while ensuring smooth running of operations.

Ramy Matrawy

I hold over 15 years’ experience in IT industry across IT Service Management, Incident Management, S...
Riyadh, Riyadh, Saudi Arabia

*50 free lookup(s) per month.

No credit card required.

Ramy Matrawy’s Email ramy.matrawy@elsewedypsp.com

Ramy Matrawy’s Phone Numbers

Get RAMY’s Phone Number (For Free)

Social Media

Ramy Matrawy’s Location Riyadh, Riyadh, Saudi Arabia

Ramy Matrawy’s Current Industry Stc

Ramy Matrawy’s Prior Industry Elsewedy Electric Power System Projects | Engineering Trade Fze | Orange Business Services | Nile Medical International | Egypt Post

Not the Ramy Matrawy you were looking for?

Find accurate emails & phone numbers for over 700M professionals.

Work Experience

Stc

Problem Management Expert

2021-10-01 00:00:00 - Present

Elsewedy Electric Power System Projects

It Operations Manager

2019-06-01 00:00:00 - 2021-09-01 00:00:00

Engineering Trade Fze

It Project Manager

2015-12-01 00:00:00 - 2018-10-01 00:00:00

Orange Business Services

It Crisis & Problem Manager - Team Supervisor.

2012-12-01 00:00:00 - 2015-11-01 00:00:00

Nile Medical International

It Specialist

2005-02-01 00:00:00 - 2006-03-01 00:00:00

Egypt Post

It Specialist

2004-02-01 00:00:00 - 2005-02-01 00:00:00

Skills

No Skills Available

Languages

No Languages Available

FAQ About Ramy Matrawy

Ramy Matrawy is located at
Riyadh, Riyadh, Saudi Arabia

Ramy Matrawy is a I hold over 15 years’ experience in IT industry across IT Service Management, Incident Management, Service Desk Management and problem management by developing and implementing technical support strategy and tactics to improve customer experience. Hold and impressive track record in managing incidents, problems and changes for mission critical services by exhibiting leadership, ownership and close liaison. Proficient with ITIL processes and practices, ensuring minimal adverse impact to business services coupled with proven capability in achieving lower MTTR. Capable of developing Technical Support objectives/ goals to support the organizational vision while managing & directing a team of Service Desk Agents. I possess proven expertise in triggering and ensuring technical escalation in case of technical crisis with expertise in Crisis Management, ITIL framework & IT Service Operations. Instrumental in leading the teams and providing subject matter expertise and innovative program solutions in the areas of IT Crisis management, risk mitigation, business contingency planning. Demonstrated capability in ensuring that the deliverable meet the client requirements, processes, quality and the project timeline while designing SOP’s and defining a road map for continuing business operations, deploying resources to minimize foreseen damage and loss while ensuring smooth running of operations.

Ramy Matrawy currently works in the Stc |

No Languages Available

Ramy Matrawy has prior
experience in the following industries:
Elsewedy Electric Power System Projects | Engineering Trade Fze | Orange Business Services | Nile Medical International | Egypt Post

Ramy Matrawy has the following professional experience:
Stc | Elsewedy Electric Power System Projects | Engineering Trade Fze | Orange Business Services | Nile Medical International | Egypt Post