Ramanan Raken Email & Phone Number | Manager in Operations with strong operational, financial and people management skills, based on a track record of success in the highly competitive and continually changing IT outsourcing industry, with a high focus on client satisfaction. Proven ability to deliver against client SLA’s, and continuously improve business practices & processes & efficiencies while managing and exceeding internal financial P&L targets. Specialties: Client Engagement, Reporting Needs & Tracking Handling Customer Escalation modules, Training Needs Analysis, Root Cause Problem Solving (Certified Lean 6-Sigma Green Belt & COPC ) Performance Management System Employee Engagement • COPC Implementation Leader ( Version 6) with extensive experience in Operations Management ( 9 years’ experience) • Proven expertise in managing large and small scale and global operations for Technical Support for IT Software and Services. • Demonstrated success in leading and mentoring cross-functional teams in multi-facility environments across diverse global environments. • Good communicator with ability to develop strong relationship with business stakeholders, customers and clients and subordinates to drive positive results. • Quick learner with ability to adapt to emerging technologies. • Business Analysis Skills to identify cost saving opportunities through continuous process efficiencies and quality initiatives..

Ramanan Raken

Manager in Operations with strong operational, financial and people management skills, based on a tr...
Concentrix, Level 44 NU Tower 2, Malaysia

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Ramanan Raken’s Location Concentrix, Level 44 NU Tower 2, Malaysia

Ramanan Raken’s Current Industry Concentrix Convergys

Ramanan Raken’s Prior Industry Datacom Southeast Asia | Microsoft

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Global Delivery Program Executive

2015-06-01 00:00:00 - Present

Operations Manager

2015-02-01 00:00:00 - Present

Technical Lead

2009-01-01 00:00:00 - 2010-08-01 00:00:00

Technical Support Specialist

2007-05-01 00:00:00 - 2008-12-01 00:00:00

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Ramanan Raken is a Manager in Operations with strong operational, financial and people management skills, based on a track record of success in the highly competitive and continually changing IT outsourcing industry, with a high focus on client satisfaction. Proven ability to deliver against client SLA’s, and continuously improve business practices & processes & efficiencies while managing and exceeding internal financial P&L targets. Specialties: Client Engagement, Reporting Needs & Tracking Handling Customer Escalation modules, Training Needs Analysis, Root Cause Problem Solving (Certified Lean 6-Sigma Green Belt & COPC ) Performance Management System Employee Engagement • COPC Implementation Leader ( Version 6) with extensive experience in Operations Management ( 9 years’ experience) • Proven expertise in managing large and small scale and global operations for Technical Support for IT Software and Services. • Demonstrated success in leading and mentoring cross-functional teams in multi-facility environments across diverse global environments. • Good communicator with ability to develop strong relationship with business stakeholders, customers and clients and subordinates to drive positive results. • Quick learner with ability to adapt to emerging technologies. • Business Analysis Skills to identify cost saving opportunities through continuous process efficiencies and quality initiatives..