Ramakrishna Pilligundla Email & Phone Number | Sr Investigation specialist having 7+ years of experience in E-commerce operations. Responsible for prevent and mitigate fraudulent activities, safeguard company assets, and ensure compliance with policies successfully avoided 5 Million in Bad debt. Achievements: • Identified and prevented 5 million in bad debt by analyzing and mitigating fraud patterns. • Proposed and implemented 8 process improvements, resulting in a increasing enforcement rate from 14% to 17% • Mentored and trained 8 investigators, resulting in 100% quality and performance. • Recognized with multiple spot awards for identifying new fraud patterns and being part of the Dream Team award winner for 2 years. • Design and implement new SOP and blurbs for improving customer service by gathering information from 10,000 contacts. Discussions with legal team for proposed changes. • Reduce contacts by 12%. • Analyze data file sent from data scientist, retrieving common patterns and risky MO on bulk data file, enforcing accounts based on risky behavior and red flags using Anti-Money Laundering. • Enforced 6000 bad actors on amazon platform and was able to save 1.5 bad debt. • Conducting holistic review on seller accounts for risky behavior and to authenticate the products that are listed and enforcing bad actors proactively for risky patterns. • Reduced counterfeit complaints by 3%, enforced 1250 risky sellers. • Persuaded in Successful Kaizen Program for process improvement Abuse Prevention. Interests: Travelling, Meditation and Cricket.

Ramakrishna Pilligundla

Sr Investigation specialist having 7+ years of experience in E-commerce operations. Responsible for...
Hyderabad, Hyderabad, India

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Ramakrishna Pilligundla’s Email rpilligundla@amazon.com

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Ramakrishna Pilligundla’s Location Hyderabad, Hyderabad, India

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Amazon

Senior Investigation Specialist

Present

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Ramakrishna Pilligundla is located at
Hyderabad, Hyderabad, India

Ramakrishna Pilligundla is a Sr Investigation specialist having 7+ years of experience in E-commerce operations. Responsible for prevent and mitigate fraudulent activities, safeguard company assets, and ensure compliance with policies successfully avoided 5 Million in Bad debt. Achievements: • Identified and prevented 5 million in bad debt by analyzing and mitigating fraud patterns. • Proposed and implemented 8 process improvements, resulting in a increasing enforcement rate from 14% to 17% • Mentored and trained 8 investigators, resulting in 100% quality and performance. • Recognized with multiple spot awards for identifying new fraud patterns and being part of the Dream Team award winner for 2 years. • Design and implement new SOP and blurbs for improving customer service by gathering information from 10,000 contacts. Discussions with legal team for proposed changes. • Reduce contacts by 12%. • Analyze data file sent from data scientist, retrieving common patterns and risky MO on bulk data file, enforcing accounts based on risky behavior and red flags using Anti-Money Laundering. • Enforced 6000 bad actors on amazon platform and was able to save 1.5 bad debt. • Conducting holistic review on seller accounts for risky behavior and to authenticate the products that are listed and enforcing bad actors proactively for risky patterns. • Reduced counterfeit complaints by 3%, enforced 1250 risky sellers. • Persuaded in Successful Kaizen Program for process improvement Abuse Prevention. Interests: Travelling, Meditation and Cricket.