Rajivkumar Kushvaha Email & Phone Number | Over 13 years of experience in the customer service industry. Expert in building a high performance Team, who can work towards the company vision and always focused. Managing operational works including Performance review, coaching, feedback, KPIs standard. Weekly performance review with stake holders. Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction Establish & Manage Relationships / Engagement with the Clients. Oversight of team organizes resources, sets goals, call out strategy from Executives and client on a day to day basis, reporting responsibilities To monitor and document the work schedule of staff and absences. Build strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for future growth. Taking weekly and monthly calls with clients to understand the expectations from the teams. Identify and drive continuous improvements and initiatives in process Coach & mentor Team members, so that they are able to manage their performance To ensure that all internal customer queries are followed up on a timely basis To be the Key contact for all problems and queries with specific business assigned. Take on special projects as per business need. Experienced in team management skills to hold meetings and conduct performance reviews to help employees meet Performance Targets Experienced in employee development to assist employees in meeting the Performance Targets through Hiring, Coaching & Mentoring

Rajivkumar Kushvaha

Over 13 years of experience in the customer service industry. Expert in building a high performance...
Ahmedabad, Ahmedabad, India

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Rajivkumar Kushvaha’s Email rajivkumar.kushvaha@vodafone.com

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Rajivkumar Kushvaha’s Location Ahmedabad, Ahmedabad, India

Rajivkumar Kushvaha’s Current Industry Vois Mahindra Holidays And Resorts

Rajivkumar Kushvaha’s Prior Industry Designnbuy | Radixweb | Motif | Technomine

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Work Experience

Vodafone

Assistant Manager

Present

Vois

Assistant Manager

2020-05-01 00:00:00 - Present

Mahindra Holidays And Resorts

Executive Sales

2015-06-01 00:00:00 - Present

Designnbuy

Business Development Executive

2015-02-01 00:00:00 - 2015-06-01 00:00:00

Radixweb

Sr. Customer Support Executive

2012-04-01 00:00:00 - 2015-01-01 00:00:00

Motif

Cce

2011-02-01 00:00:00 - 2012-02-01 00:00:00

Technomine

Cce

2009-06-01 00:00:00 - 2010-01-01 00:00:00

Skills

No Skills Available

Languages

No Languages Available

FAQ About Rajivkumar Kushvaha

Rajivkumar Kushvaha is located at
Ahmedabad, Ahmedabad, India

Rajivkumar Kushvaha is a Over 13 years of experience in the customer service industry. Expert in building a high performance Team, who can work towards the company vision and always focused. Managing operational works including Performance review, coaching, feedback, KPIs standard. Weekly performance review with stake holders. Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction Establish & Manage Relationships / Engagement with the Clients. Oversight of team organizes resources, sets goals, call out strategy from Executives and client on a day to day basis, reporting responsibilities To monitor and document the work schedule of staff and absences. Build strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for future growth. Taking weekly and monthly calls with clients to understand the expectations from the teams. Identify and drive continuous improvements and initiatives in process Coach & mentor Team members, so that they are able to manage their performance To ensure that all internal customer queries are followed up on a timely basis To be the Key contact for all problems and queries with specific business assigned. Take on special projects as per business need. Experienced in team management skills to hold meetings and conduct performance reviews to help employees meet Performance Targets Experienced in employee development to assist employees in meeting the Performance Targets through Hiring, Coaching & Mentoring

Rajivkumar Kushvaha currently works in the Vois | Mahindra Holidays And Resorts |

No Languages Available

Rajivkumar Kushvaha has prior
experience in the following industries:
Designnbuy | Radixweb | Motif | Technomine

Rajivkumar Kushvaha has the following professional experience:
Vodafone | Vois | Mahindra Holidays And Resorts | Designnbuy | Radixweb | Motif | Technomine