FAQ About Rajiv Kumar Jha

• What is Rajiv Kumar Jha's address?

  Rajiv Kumar Jha is located at
  Bengaluru, Bengaluru, India

• What is Rajiv Kumar Jha's job title?

  Rajiv Kumar Jha is a ServiceNow Principal Consultant focused on business development, design, transformation on SaaS Based platform-ServiceNow. Overall 15 years of experience in delivering solutions in various capacities (ServiceNow Practice Lead, Techno-Functional Consultant, Technical lead, Developer, SCRUM Master), involvement in both Technical and Functional aspects of ServiceNow (8+ Year experience) & HP Service Manager, OVSD for ITSM solutions, CRM-Amdocs Clarify and deploying solutions that optimize enterprise workflow capabilities for clients spanning verticals in Industry domain Pharmaceuticals, Telecommunications, Insurance, brewing & beverage company CORE COMPETENCIES INCLUDED: •Advanced knowledge of industry best practices and standards around ITIL, Agile-SCRUM •Drive through end-to-end implementation life cycle (Gap analysis, Due diligence, requirement gathering, UAT, Go-Live, training & communication) on the ITSM & Non-ITSM Suite development aspects •Digital transformations from legacy ITSM to ServiceNow Platform •Lead the creation, implementation, and monitoring of an effective governance model with all the stakeholders •Partner with customer executives/Directors/sponsors to prioritize Solution, governance, and value realization of ServiceNow Investment •Bid Management-liaise with Pre-sales team for SOW, RFP response, RFI and strategic planning for prospective deals •Contribute in HCL DRYiCE (Organic software division of HCL that delivers best-in-class implementations of AI and Cloud Solution for enterprises) technical advisory team to develop cloud based products-GBP/NextGen (On ServiceNow Platform) •Lead to establish ServiceNow COE at organization level BUSINESS SOLUTION IMPLEMENTED: •ServiceNow ITSM Suite- Service Request, Incident, Problem, Change, Knowledge Management •Multiple successful digital transformations from legacy ITSM to ServiceNow Platform •IRM/GRC Suite-Policy & Compliance Management, Risk Management, Vendor Risk Management •GRC Accelerator Solution-Global Data Protection Regulation (GDPR)-DPIA •GRC Accelerator solution-NIST Risk Management Framework (RMF) •ITBM Suite-PPM & APM •ServiceNow HR Service Delivery •Customer Service Management •Field Service Management •ITOM Suite- Cloud provisioning & Governance (CPG for AWS), Event Management, Discovery •Integration of ServiceNow with SCCM, Mid Server, LDAP-SSO, Email, SFTP (Secure File Transfer Protocol), Splunk •Orchestration (For Password Reset) •Governance Model set up across HCL USM Practice and across customer executive sponsorship level

• What industry does Rajiv Kumar Jha currently work in?

  Rajiv Kumar Jha currently works in the Johnson Controls |

• Which languages does Rajiv Kumar Jha speak?

  No Languages Available

• Which industries has Rajiv Kumar Jha previously worked in?

  Rajiv Kumar Jha has prior
  experience in the following industries:
  Capgemini | Hcl Technologies | Wipro | Infosys | Itc Infotech | Hewlett Packard Enterprise

• What is Rajiv Kumar Jha’s work experience?

  Rajiv Kumar Jha has the following professional experience:
  Johnson Controls | Capgemini | Hcl Technologies | Wipro | Infosys | Itc Infotech | Hewlett Packard Enterprise

• How can I find Rajiv Kumar Jha on LinkedIn?

  You can view Rajiv Kumar Jha’s LinkedIn profile at LinkedIn URL

• What are Rajiv Kumar Jha’s work email addresses?

  Rajiv Kumar Jha’s work email
  addresses are
  rajiv.jha@hcl.com

• What company does Rajiv Kumar Jha work for?

  Johnson Controls |