Rajendra Jathar Email & Phone Number | - 20 Years of experience in in managing IT support operations in Manufacturing and IT companies - A certified ITIL Managing Professional with strong analytical skills that can work in the changing technical landscape. Demonstrated ability for developing strong working relationships across the business, customers, vendors & service providers and leading teams. - Expertise in managing 24X7 IT service Desk and NOC operations. - Expertise in handling Incident, problem and change management. - Experience in people management with team of 25 engineers at multiple locations. - Escalations handling from external and internal customers. - Recruit and mentor talented individuals who can perform under high pressure. - Identify gaps in skills, tooling and technology choices to drive improvements. - Define and develop policies and processes for support operations. - Improve efficiency by continuous improvement in monitoring & processes. - Technical expertise in the area of Network, Linux and database administration, backup & recovery.

Rajendra Jathar

- 20 Years of experience in in managing IT support operations in Manufacturing and IT companies -...
Pune, Pune, India

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Rajendra Jathar’s Location Pune, Pune, India

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Rajendra Jathar’s Prior Industry Watson Pharma Pvt | Lupin | Ashtech Infotech

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Group Leader,It Operations

Present

Asst. Manager It

2007-08-01 00:00:00 - 2009-01-01 00:00:00

Sr. Officer - It

2004-01-01 00:00:00 - 2007-01-01 00:00:00

Sr. Customer Support Engineer

2001-01-01 00:00:00 - 2004-01-01 00:00:00

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Rajendra Jathar is a - 20 Years of experience in in managing IT support operations in Manufacturing and IT companies - A certified ITIL Managing Professional with strong analytical skills that can work in the changing technical landscape. Demonstrated ability for developing strong working relationships across the business, customers, vendors & service providers and leading teams. - Expertise in managing 24X7 IT service Desk and NOC operations. - Expertise in handling Incident, problem and change management. - Experience in people management with team of 25 engineers at multiple locations. - Escalations handling from external and internal customers. - Recruit and mentor talented individuals who can perform under high pressure. - Identify gaps in skills, tooling and technology choices to drive improvements. - Define and develop policies and processes for support operations. - Improve efficiency by continuous improvement in monitoring & processes. - Technical expertise in the area of Network, Linux and database administration, backup & recovery.