Rafath Rafiq Email & Phone Number | Executive administration assistant . With more than 3 years of experience in administration assistant for the Business development Unit of First Abu Dhabi Bank Senior Retention Business Development Officer with over 12 years of Experience in Cards Retention . "FAB Shining Star Award” - Financial Category Retention . “FAB BRAVO AWARD” - Quarterly Performance Award . “Monthly Achievement Awards” - Various Category FAB • Consistently meets Banking standards set for KPI such as Service Quality, Schedule Adherence. • Instrumental in developing essential business service offerings and building customer/partner relationships to accelerate growth. •Handling calls to probe for the root cause of the customer’s situation and negotiate creative solutions to allow the customer to retain their card i.e to educate customers on product benefits, upgrade and providing products according to their needs and through a Competitive approach. • An effective communicator with excellent relationship building & interpersonal skills. • Instrumental in developing essential business service offerings and building customer/partner relationships to accelerate growth.

Rafath Rafiq

Executive administration assistant . With more than 3 years of experience in administration assist...
Dubai, Dubai, United Arab Emirates

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Rafath Rafiq’s Location Dubai, Dubai, United Arab Emirates

Rafath Rafiq’s Current Industry First Abu Dhabi Bank

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Executive Administrative Assistant

2020-10-01 00:00:00 - Present

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Rafath Rafiq is a Executive administration assistant . With more than 3 years of experience in administration assistant for the Business development Unit of First Abu Dhabi Bank Senior Retention Business Development Officer with over 12 years of Experience in Cards Retention . "FAB Shining Star Award” - Financial Category Retention . “FAB BRAVO AWARD” - Quarterly Performance Award . “Monthly Achievement Awards” - Various Category FAB • Consistently meets Banking standards set for KPI such as Service Quality, Schedule Adherence. • Instrumental in developing essential business service offerings and building customer/partner relationships to accelerate growth. •Handling calls to probe for the root cause of the customer’s situation and negotiate creative solutions to allow the customer to retain their card i.e to educate customers on product benefits, upgrade and providing products according to their needs and through a Competitive approach. • An effective communicator with excellent relationship building & interpersonal skills. • Instrumental in developing essential business service offerings and building customer/partner relationships to accelerate growth.