Puneet Sood Email & Phone Number | •Hands on experience on Sales Cloud, Service Cloud and Marketing Cloud. •Implemented Sales Process, Support Process, Lead Management, Campaign Management, Opportunity, Products, Lightning Flows, Process Builder, Validation Rules and other automations using Flows and Process Builder. •Implemented Case Management – Knowledgebase, Case Assignment Rules, Email-to-Case, Web-to-Case. •Created email content, journeys, automation, data extensions using Marketing Cloud. Integrated Sales Cloud using Marketing Connect to leverage subscribers coming from Lead and Contact. • Hands on experience in loading data using data loader and Salesforce Inspector from legacy systems to Salesforce org. •Worked on Reporting and Dashboards. •Good understanding of Lightning pages, Lightning App Builder. •Conducting analysis of existing org. •Sandbox environment management: help troubleshoot issues and perform sandbox refreshes and related activities. • Release management experience – Maintained deployment checklist. Involved in deployments using change sets and eclipse. Performed pre and post deployment activities. • Involved in gathering requirements, translating into best practice, developing scalable solutions with a focus on exceptional user experience. • Identifying unused or underutilized platform features and create a platform roadmap and define priorities, liaising with stakeholders. • Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer. • Monitoring and improve user adoption. Onboarding new user and conducting user training. • Lead consistent engagements with SMEs to keep a pulse on problem trends, providing elevated assistance to build solutions or escalate to appropriate channels. • Provide mentorship to junior team members. • Provide support for data integrity and backup/recovery. • Customize the salesforce environment for complex sales tracking and improve as well as execute data integrity. • Produce documentation on Salesforce Administration as well as provide support and training for the business. • Communicate to major stakeholders on process changes, so users are aware of updates, key initiatives, and outages.

Puneet Sood

•Hands on experience on Sales Cloud, Service Cloud and Marketing Cloud. •Implemented Sales Process,...
Canada

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Puneet Sood’s Email puneet.sood@cognizant.com

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Puneet Sood’s Location Canada

Puneet Sood’s Current Industry Miipe Quality Solutions

Puneet Sood’s Prior Industry Teqfocus | Extentia Information Technology | Accenture | Cognizant

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Work Experience

Miipe Quality Solutions

Salesforce Consultant - Field Service Lightning

2023-05-01 00:00:00 - Present

Teqfocus

Senior Salesforce Consultant

2022-10-01 00:00:00 - 2023-01-01 00:00:00

Extentia Information Technology

Sr. Salesforce Consultant

2018-05-01 00:00:00 - 2022-07-01 00:00:00

Accenture

Technical Lead

2016-12-01 00:00:00 - 2018-04-01 00:00:00

Cognizant

Software Associate

2015-04-01 00:00:00 - 2016-11-01 00:00:00

Skills

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Languages

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FAQ About Puneet Sood

Puneet Sood is located at
Canada

Puneet Sood is a •Hands on experience on Sales Cloud, Service Cloud and Marketing Cloud. •Implemented Sales Process, Support Process, Lead Management, Campaign Management, Opportunity, Products, Lightning Flows, Process Builder, Validation Rules and other automations using Flows and Process Builder. •Implemented Case Management – Knowledgebase, Case Assignment Rules, Email-to-Case, Web-to-Case. •Created email content, journeys, automation, data extensions using Marketing Cloud. Integrated Sales Cloud using Marketing Connect to leverage subscribers coming from Lead and Contact. • Hands on experience in loading data using data loader and Salesforce Inspector from legacy systems to Salesforce org. •Worked on Reporting and Dashboards. •Good understanding of Lightning pages, Lightning App Builder. •Conducting analysis of existing org. •Sandbox environment management: help troubleshoot issues and perform sandbox refreshes and related activities. • Release management experience – Maintained deployment checklist. Involved in deployments using change sets and eclipse. Performed pre and post deployment activities. • Involved in gathering requirements, translating into best practice, developing scalable solutions with a focus on exceptional user experience. • Identifying unused or underutilized platform features and create a platform roadmap and define priorities, liaising with stakeholders. • Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer. • Monitoring and improve user adoption. Onboarding new user and conducting user training. • Lead consistent engagements with SMEs to keep a pulse on problem trends, providing elevated assistance to build solutions or escalate to appropriate channels. • Provide mentorship to junior team members. • Provide support for data integrity and backup/recovery. • Customize the salesforce environment for complex sales tracking and improve as well as execute data integrity. • Produce documentation on Salesforce Administration as well as provide support and training for the business. • Communicate to major stakeholders on process changes, so users are aware of updates, key initiatives, and outages.