Prateek Sharma Email & Phone Number | Highly motivated and results-driven Application Support Manager, I bring over 14+ years of extensive experience in the IT sector to the table. With a keen focus on project coordination and product support, I thrive on tackling challenging assignments that demand a blend of technical expertise and leadership acumen. My proficiency spans across various domains including application support, incident and change management, and adherence to ITIL framework standards. I excel in overseeing the entire product lifecycle, from requirement analysis to ensuring optimal application performance, all while effectively managing teams and fostering strong stakeholder relationships. Committed to delivering innovative solutions and enhancing customer satisfaction, I am eager to contribute my wealth of experience and strategic insights to drive success for my future endeavours. With a solid foundation in Level 2 support and a knack for swiftly diagnosing and resolving issues within web applications, I have consistently delivered comprehensive Root Cause Analysis (RCA) reports, ensured timely resolution and minimized disruptions for clients. My adeptness in team leadership is evidenced by my track record of successfully handling client escalations, aligning team activities with organizational objectives, and spearheading SOP development initiatives. Serving as a subject matter expert (SME), I actively mentor teams on diverse processes and contribute to continuous process improvement efforts. Whether it's coaching team members, optimizing resource allocation, or devising methodologies to enhance operational efficiencies, I thrive in dynamic environments where innovation and collaboration are key. Additionally, my exposure to cloud computing and proficiency in release management further bolster my capabilities, making me a versatile and valuable asset in today's rapidly evolving IT landscape.

Prateek Sharma

Highly motivated and results-driven Application Support Manager, I bring over 14+ years of extensive...
Noida, Uttar Pradesh, India

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Prateek Sharma’s Email sharma@opalina.in

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Prateek Sharma’s Location Noida, Uttar Pradesh, India

Prateek Sharma’s Current Industry Comviva

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Work Experience

Comviva

Senior Technical Lead

2022-06-01 00:00:00 - Present

Lambdatest

Support Manager

2022-03-01 00:00:00 - 2022-05-01 00:00:00

Opalina Technologies

Lead-Production Support In It Infrastructure & Support Department

2020-10-01 00:00:00 - 2022-02-01 00:00:00

Xerox

It Business Operations Analyst

2016-05-01 00:00:00 - 2018-12-01 00:00:00

Dell

Software Development Sr. Analyst

2010-09-01 00:00:00 - 2016-02-01 00:00:00

Freelance

Freelancer

2008-01-01 00:00:00 - 2010-01-01 00:00:00

Nortel

System Analyst

2006-01-01 00:00:00 - 2008-01-01 00:00:00

Skills

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FAQ About Prateek Sharma

Prateek Sharma is located at
Noida, Uttar Pradesh, India

Prateek Sharma is a Highly motivated and results-driven Application Support Manager, I bring over 14+ years of extensive experience in the IT sector to the table. With a keen focus on project coordination and product support, I thrive on tackling challenging assignments that demand a blend of technical expertise and leadership acumen. My proficiency spans across various domains including application support, incident and change management, and adherence to ITIL framework standards. I excel in overseeing the entire product lifecycle, from requirement analysis to ensuring optimal application performance, all while effectively managing teams and fostering strong stakeholder relationships. Committed to delivering innovative solutions and enhancing customer satisfaction, I am eager to contribute my wealth of experience and strategic insights to drive success for my future endeavours. With a solid foundation in Level 2 support and a knack for swiftly diagnosing and resolving issues within web applications, I have consistently delivered comprehensive Root Cause Analysis (RCA) reports, ensured timely resolution and minimized disruptions for clients. My adeptness in team leadership is evidenced by my track record of successfully handling client escalations, aligning team activities with organizational objectives, and spearheading SOP development initiatives. Serving as a subject matter expert (SME), I actively mentor teams on diverse processes and contribute to continuous process improvement efforts. Whether it's coaching team members, optimizing resource allocation, or devising methodologies to enhance operational efficiencies, I thrive in dynamic environments where innovation and collaboration are key. Additionally, my exposure to cloud computing and proficiency in release management further bolster my capabilities, making me a versatile and valuable asset in today's rapidly evolving IT landscape.