Prashant Patil Email & Phone Number | • 14+ years of experience in the IT industry. • Supporting B2B business model Support • Proficient in Application and Production Support activities having good hands-on with SQL, UNIX. • Experience of working as a Team Lead and manage the resources. • Proficient with Customer communication, Escalations & Production issues handling, etc. • Experience on working with Third party vendors, govern the process and apply the ways used by parent organization. • Hands-on experience on most of the services provided by AWS. • Expertise in handling ongoing Production issue, Incident management, Change Management and Problem Management along with client interaction and coordinating with R&D for defect resolution. • ITIL Foundation Certificate in IT Service Management, Edition 4. • Very strong experience of working with the end customer remotely and from customer locations. • Managed to be an integral part of Major Project Releases. • Work on the monitoring tools to monitor the system performance. • Valid US B1\B2 VISA holder. (Valid till 2024)

Prashant Patil

• 14+ years of experience in the IT industry. • Supporting B2B business model Support • Proficient...
Pune, Maharashtra, India

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Prashant Patil’s Location Pune, Maharashtra, India

Prashant Patil’s Current Industry Phonepe

Prashant Patil’s Prior Industry Mastercard | Nice | Ericsson | Amdocs Pune

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Engineering Manager, Support

2024-08-01T00:00:00.000Z - Present

Senior BizOps Engineer

2021-04-01T00:00:00.000Z - 2022-07-01T00:00:00.000Z

Specialist Technical Support Engineer

2016-06-01T00:00:00.000Z - 2021-04-01T00:00:00.000Z

Senior Solution Integrator

2014-05-01T00:00:00.000Z - 2016-06-01T00:00:00.000Z

Senior Subject Matter Expert

2010-08-01T00:00:00.000Z - 2014-05-01T00:00:00.000Z

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Prashant Patil is a • 14+ years of experience in the IT industry. • Supporting B2B business model Support • Proficient in Application and Production Support activities having good hands-on with SQL, UNIX. • Experience of working as a Team Lead and manage the resources. • Proficient with Customer communication, Escalations & Production issues handling, etc. • Experience on working with Third party vendors, govern the process and apply the ways used by parent organization. • Hands-on experience on most of the services provided by AWS. • Expertise in handling ongoing Production issue, Incident management, Change Management and Problem Management along with client interaction and coordinating with R&D for defect resolution. • ITIL Foundation Certificate in IT Service Management, Edition 4. • Very strong experience of working with the end customer remotely and from customer locations. • Managed to be an integral part of Major Project Releases. • Work on the monitoring tools to monitor the system performance. • Valid US B1\B2 VISA holder. (Valid till 2024)