Pramod b Shetty Email & Phone Number | Insightful dynamic experience in Business Process Management. Demonstrated ability to quickly learn organizational processes, workflows, policies and procedures of the company. Deftness in handling overall functioning of processes & implementing processes in line with the pre-set guidelines. Proven track record of managing processes and streamlining workflow & creating team work environment to enhance productivity innovatively. Proficient in managing & leading teams for running successful process operations & experience of developing procedures, service standards for business excellence. Ensuring that the process surpasses achievement of delivery & service quality norms for all valuable clients. DOMAIN EXPERTISE ________________________________________ Process Management  Mapping business requirements and co-ordinating in developing and implementing processes in line with pre-set guidelines; spearheading process transition initiatives.  Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level.  Conducting process reviews for ensuring strict adherence to the process parameters / systems as per defined guidelines.  Setting out quality standards for various operational areas, ensuring a high-quality customer experience while adhering to the SLAs and work processes. ORGANIZATIONAL CONTOUR Currently working with People Group Ltd as a Senior Team Leader in Shaadi Select Business till date. Operations Management  Framing work direction & plan for associates after assessment of their capabilities.  Preparing & presenting various weekly/monthly MIS reports pertaining to process/productivity.  Setting up targets, SOP & SLA, setting and maintaining CTQ (Critical to Quality) / CTP (Critical to Process) targets and involved in planning for the process

Pramod b Shetty

Insightful dynamic experience in Business Process Management. Demonstrated ability to quickly learn...
Mumbai, Mumbai, India

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Pramod b Shetty’s Email pramu_libra2003@rediffmail.com

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Pramod b Shetty’s Location Mumbai, Mumbai, India

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Pramod b Shetty is located at
Mumbai, Mumbai, India

Pramod b Shetty is a Insightful dynamic experience in Business Process Management. Demonstrated ability to quickly learn organizational processes, workflows, policies and procedures of the company. Deftness in handling overall functioning of processes & implementing processes in line with the pre-set guidelines. Proven track record of managing processes and streamlining workflow & creating team work environment to enhance productivity innovatively. Proficient in managing & leading teams for running successful process operations & experience of developing procedures, service standards for business excellence. Ensuring that the process surpasses achievement of delivery & service quality norms for all valuable clients. DOMAIN EXPERTISE ________________________________________ Process Management  Mapping business requirements and co-ordinating in developing and implementing processes in line with pre-set guidelines; spearheading process transition initiatives.  Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level.  Conducting process reviews for ensuring strict adherence to the process parameters / systems as per defined guidelines.  Setting out quality standards for various operational areas, ensuring a high-quality customer experience while adhering to the SLAs and work processes. ORGANIZATIONAL CONTOUR Currently working with People Group Ltd as a Senior Team Leader in Shaadi Select Business till date. Operations Management  Framing work direction & plan for associates after assessment of their capabilities.  Preparing & presenting various weekly/monthly MIS reports pertaining to process/productivity.  Setting up targets, SOP & SLA, setting and maintaining CTQ (Critical to Quality) / CTP (Critical to Process) targets and involved in planning for the process