Pradeep Uchil

Pradeep Uchil

CoE, Global Business Services & Outsourcing | BPO & GenAI Contact Center | BFSI & Telecom | Hybrid S...
San Francisco, California, United States

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Work Experience

Vsynergize

Sr. Manager, Sales & Marketing

2024-01-01 - Present

Exela Technologies

Senior Business Development Manager- Legal Process Outsourcing & ECM

2023-06-01 - 2024-01-01

iSON Xperiences Ltd - Leading Global CX Management Company

Deputy General Manager - Global Client Services & Engagement

2022-12-01 - 2023-05-01

EbixCash Global Services Pvt Ltd

Senior Sales Manager

2022-06-01 - 2022-10-01

Teleperformance

Global Sales Manager - Teleperformance Digital Integrated Business Services

2017-07-01 - 2022-06-01

Skills

b2b telemarketing email marketing b2b database b2b teleservices telemarketing services sdr business process management inbound calling inbound customer service back end services email support outbound customer service chat support outsourcing business process outsourcing contact centre call centre back office solutions inbound customer services business process automation automation rpa robotic process automation accent translation quality assurance bpm automation selfservice online customer journeys customer service technology smart ivrs machine learning virtual assitant artificial intelligence customer experience customer engagement intentdriven engagement cxaas managed customer engagement conversational ai help desk outsourcing outsourced product support outsourced software support outsources it support outsourced technical support it help desk it service desk msp service desk technical support windows & linux support application support cloud infrastructure mobile app support customer service ai contact center generative ai inbound support offshoring

Languages

English