Peter Hadebe Email & Phone Number | Current position ----------------------------- • Provide and maintain ongoing support to all users(Internally and externally) • Do ongoing bug investigations and Problem sloving. • bug investigations on XML. • Using Xymon tool for monitoring, servers, applications and networks. • Telephone and email support(CRM) support to all • Assist with installations, troubleshooting and resolving system issues via remote access systems. • Escalating to developers, bankops and dealerops of issues affecting support that result in many cases, calls and email. • hosting morning stand up meetings teams meetings. • keeping track of deal status according to F&I's request. • Tracking progress of applications. • Assisting financial advicers with application and podium. EXPERIENCE ----------------------- I have worked as a IT field service engineer, responsible for resolving IT related incidents within SLA. I have also worked as a IT backoffice engineer. Tracking and rerouting tickets, updating workflow in remedy/ service now and service desk. Troubleshooting, installing and configuring of related software and technologies. Engaging in formal and informal knowledge transfer. I have a national diploma in IT & ITIL foundation certificate.

Peter Hadebe

Current position ----------------------------- • Provide and maintain ongoing support to all users(...
Pretoria, Gauteng, South Africa

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Peter Hadebe’s Location Pretoria, Gauteng, South Africa

Peter Hadebe’s Current Industry Lightstone

Peter Hadebe’s Prior Industry Altron People Solutions | Absa | Gijima | Sedna Industrial It Solutions

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Peter Hadebe is a Current position ----------------------------- • Provide and maintain ongoing support to all users(Internally and externally) • Do ongoing bug investigations and Problem sloving. • bug investigations on XML. • Using Xymon tool for monitoring, servers, applications and networks. • Telephone and email support(CRM) support to all • Assist with installations, troubleshooting and resolving system issues via remote access systems. • Escalating to developers, bankops and dealerops of issues affecting support that result in many cases, calls and email. • hosting morning stand up meetings teams meetings. • keeping track of deal status according to F&I's request. • Tracking progress of applications. • Assisting financial advicers with application and podium. EXPERIENCE ----------------------- I have worked as a IT field service engineer, responsible for resolving IT related incidents within SLA. I have also worked as a IT backoffice engineer. Tracking and rerouting tickets, updating workflow in remedy/ service now and service desk. Troubleshooting, installing and configuring of related software and technologies. Engaging in formal and informal knowledge transfer. I have a national diploma in IT & ITIL foundation certificate.