Pejman Hedayat Email & Phone Number | • More than 7 years of experience in managing the performance of the IT Service Desk, responsible for problem management leading to problem resolution and developing solutions to enhance quality and prevent future problems • Proficient in IT Service Management (ITSM) and Information Technology Infrastructure Library (ITIL) • More than 8 years of experience in supporting financial organizations, retails, computer hardware and software, installation, configuration, system monitoring, network support, Point of Sales, and PDAs. • Strong team player, leads projects, change management, resulting in effective interaction with clients, vendors, and other stakeholders’ management • Experience in ticketing systems such as BMC Remedy, Clear Vision, Service Now, Zoho ,and developed FreshService • Hardworking, fast learner, organized, self-motivated with strong interpersonal skill

Pejman Hedayat

• More than 7 years of experience in managing the performance of the IT Service Desk, responsible fo...
Canada

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Pejman Hedayat’s Email pejmanrh@yahoo.ca

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Pejman Hedayat’s Location Canada

Pejman Hedayat’s Current Industry Rldatix

Pejman Hedayat’s Prior Industry Prime Communications | Bmo Financial | Blancride | Best Buy | Ccd

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Pejman Hedayat is a • More than 7 years of experience in managing the performance of the IT Service Desk, responsible for problem management leading to problem resolution and developing solutions to enhance quality and prevent future problems • Proficient in IT Service Management (ITSM) and Information Technology Infrastructure Library (ITIL) • More than 8 years of experience in supporting financial organizations, retails, computer hardware and software, installation, configuration, system monitoring, network support, Point of Sales, and PDAs. • Strong team player, leads projects, change management, resulting in effective interaction with clients, vendors, and other stakeholders’ management • Experience in ticketing systems such as BMC Remedy, Clear Vision, Service Now, Zoho ,and developed FreshService • Hardworking, fast learner, organized, self-motivated with strong interpersonal skill