Paul Prinke

Paul Prinke

Co-founder of OpsTel Services [CIO/CTO (Chief Innovation Officer)]
Phoenix, Arizona, United States

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Work Experience

OpsTel Services

Co-founder

2010-08-01 - Present

Pre-Paid Legal Services, Inc.

Manager

2005-05-01 - Present

ACS XEROX Company

Operations Excellence Program Manager

2008-09-01 - 2012-04-01

SMCP

SQL Reporting Developer

2007-07-01 - 2008-08-01

Affiliated Computer Services

Business Analyst

2005-05-01 - 2007-07-01

Park Place Townhomes

Office Manager

2004-01-01 - 2005-01-01

Skills

contact center operational intelligence contact center operations management metrics management business intelligence virtual monitoring task automation processing customer experience service level improvement call center enhancement contact center enhancement saas increasing response rates reducing call handling time reducing operational costs improving employee satisfaction improving employee productivity reducing administration costs reducing call abandonment reducing penalties & fines reducing deployment costs improve conversion rates improving employee utilization reducing call volume interactions reducing interaction transfers improving first call resolution reducing employee attrition reducing overtime costs improving insights & visibility improving net promoter scores reducing customer churn

Languages

English