Paul Johnston Email & Phone Number | Paul leads Capgemini's Sales, Customer Service and CRM Consulting in the UK, driving Customer Experience Transformation through CX Technology across the Customer lifecycle. He also oversees frog's partnerships with leading CX vendors to shape how technology can deliver value across Marketing, Sales and Service journeys. Paul has extensive experience leading the delivery of complex, global CX Transformation programmes to deliver lasting value for organisations and their customers. He understands how businesses can exploit technology capabilities such as Salesforce to deliver transformative change in their customer facing teams and provides Exec level advisory to shape this transformation across different industries in the UK and globally, including Consumer Products & Retail, Manufacturing, Energy & Utilities and Public Sector.

Paul Johnston

Paul leads Capgemini's Sales, Customer Service and CRM Consulting in the UK, driving Customer Experi...
London, London, United Kingdom

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Paul Johnston’s Location London, London, United Kingdom

Paul Johnston’s Current Industry Frog

Paul Johnston’s Prior Industry Capgemini Invent | Capgemini Consulting | Fujin

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Senior Director - Head of Sales, Service & CRM Consulting

2023-01-01 00:00:00 - Present

Director

2018-06-01 00:00:00 - 2022-12-01 00:00:00

Managing Consultant

2013-01-01 00:00:00 - 2018-06-01 00:00:00

Global Customer Transformation programme - Telco

2005-01-01 00:00:00 - 2007-12-01 00:00:00

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Paul Johnston is a Paul leads Capgemini's Sales, Customer Service and CRM Consulting in the UK, driving Customer Experience Transformation through CX Technology across the Customer lifecycle. He also oversees frog's partnerships with leading CX vendors to shape how technology can deliver value across Marketing, Sales and Service journeys. Paul has extensive experience leading the delivery of complex, global CX Transformation programmes to deliver lasting value for organisations and their customers. He understands how businesses can exploit technology capabilities such as Salesforce to deliver transformative change in their customer facing teams and provides Exec level advisory to shape this transformation across different industries in the UK and globally, including Consumer Products & Retail, Manufacturing, Energy & Utilities and Public Sector.