Paul Ducharme Email & Phone Number | Services and Support professional with years of experience supporting technical support staff, customer experience objectives and relationship, and support operations to include business process and analytics. Transformation Management, supporting business deployment of Salesforce Platform. Areas of focus: Service Cloud, Knowledge Management and principles, Search, and Self-Service through Community with the Lightning experience. Presently working through large scale merger related Salesforce platform unification program.

Paul Ducharme

Services and Support professional with years of experience supporting technical support staff, custo...
Greater Boston, Greater Boston, United States

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Paul Ducharme’s Email paul.ducharme@ukg.com

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Paul Ducharme’s Location Greater Boston, Greater Boston, United States

Paul Ducharme’s Current Industry Ukg Kronos

Paul Ducharme’s Prior Industry Newmarket International | Enterasys Networks | Cabletron Systems

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Senior Director, Customer Success Operations

2020-10-01 00:00:00 - Present

Senior Director, Support Operations

2019-01-01 00:00:00 - Present

Program Manager

2001-03-01 00:00:00 - 2003-08-01 00:00:00

Customer Relationship Manager

2000-01-01 00:00:00 - 2001-03-01 00:00:00

Business Operations Manager

1992-02-01 00:00:00 - 1999-12-01 00:00:00

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Paul Ducharme is a Services and Support professional with years of experience supporting technical support staff, customer experience objectives and relationship, and support operations to include business process and analytics. Transformation Management, supporting business deployment of Salesforce Platform. Areas of focus: Service Cloud, Knowledge Management and principles, Search, and Self-Service through Community with the Lightning experience. Presently working through large scale merger related Salesforce platform unification program.