Paul Atkin

Paul Atkin

Lead Engineer
Natick, Massachusetts, United States

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Work Experience

Genesys

Lead Engineer

2016-05-01 - Present

Verizon Business

Sr Consultant

2003-01-01 - 2006-02-01

Vertis Communications

DB reporting developer

2001-12-01 - 2003-01-01

Mastech Emplifi

Consultant

1999-10-01 - 2001-09-01

Omsk Region UVD

Team Lead / Senior Software Engineer

1993-06-01 - 1999-09-01

Automation Ltd, Omsk

Software Engineer

1989-01-01 - 1993-05-01

Skills

web hosting call center software cloud contact center customer experience software contact center as a service customer selfservice workforce engagement management workforce planning enterprise call center outbound call center services digital customer engagement conversational ai chatbots automated routing web messaging sms messaging ivr selfservice

Languages

English German Spanish French Italian Chinese Japanese Portuguese Russian