Patricia Souza Email & Phone Number | Delivering exceptional service with a positive attitude, I strive to foster lasting relationships with our valued customers. By actively listening and analyzing data, I pinpoint trends and root causes to address concerns promptly, putting out fires with finesse. I embody calm and diplomacy to navigate conflicts, always aiming for the best outcome. As the vital link between our customers and our company, I am dedicated to building trust and loyalty every step of the way. With over 20 years of experience in customer service and support, I’ve handled diverse clients from small to large companies, including franchising businesses. I have gained experience in diverse industries like retail, chemical, and food which has given me a comprehensive understanding of client requirements and industry dynamics of international businesses. My expertise in SAP has contributed significantly to efficient customer support and service delivery. Additionally, I actively participate in both external and internal process auditing, contributing to continuous improvement and enhanced service delivery. These are the achievements I am most proud of: - MITIGATED MERCHANDISE REFUSAL: studying, analyzing and reviewing the delivery processes. I successfully addressed merchandise rejection issues by implementing proactive measures, ensuring sales were not compromised and converting in profit to the company. - STREAMLINED CONSIGNED SALES PROCESS: Implemented a change in the consigned sales process, resulting in improved efficiency and client satisfaction converting in profit to the company. - DEPARTMENTAL RESTRUCTURING: Led the restructuring of the department, which began reporting to the USA, developing KPI's, streamlining operations and enhancing communication channels. Looking forward to connecting with people interested in sharing experiences in Customer Relations in International companies Email: patriciia.souza@gmail.com

Patricia Souza

Delivering exceptional service with a positive attitude, I strive to foster lasting relationships wi...
São Paulo, São Paulo, Brazil

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Patricia Souza’s Email patricia.souza@nike.com

Patricia Souza’s Phone Numbers +1 405-775-****

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Patricia Souza’s Location São Paulo, São Paulo, Brazil

Patricia Souza’s Current Industry Tronox Pigmentos Do Brasil

Patricia Souza’s Prior Industry Cristal | J Macedo | Nike | Embalando Emocoes | Martins

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Work Experience

Tronox Pigmentos Do Brasil

Customer Service Leader

2019-06-01 00:00:00 - Present

Cristal

Customer Service Leader - Latin America

2015-06-01 00:00:00 - 2019-01-01 00:00:00

J Macedo

Customer Service Coordinator

2014-03-01 00:00:00 - 2015-05-01 00:00:00

Nike

Key Account Customer Service Coordinator

2013-02-01 00:00:00 - 2013-09-01 00:00:00

Embalando Emocoes

Manager

2002-09-01 00:00:00 - 2004-01-01 00:00:00

Martins

Assistente administrativa III

2001-06-01 00:00:00 - 2002-07-01 00:00:00

Skills

No Skills Available

Languages

No Languages Available

FAQ About Patricia Souza

Patricia Souza is located at
São Paulo, São Paulo, Brazil

Patricia Souza is a Delivering exceptional service with a positive attitude, I strive to foster lasting relationships with our valued customers. By actively listening and analyzing data, I pinpoint trends and root causes to address concerns promptly, putting out fires with finesse. I embody calm and diplomacy to navigate conflicts, always aiming for the best outcome. As the vital link between our customers and our company, I am dedicated to building trust and loyalty every step of the way. With over 20 years of experience in customer service and support, I’ve handled diverse clients from small to large companies, including franchising businesses. I have gained experience in diverse industries like retail, chemical, and food which has given me a comprehensive understanding of client requirements and industry dynamics of international businesses. My expertise in SAP has contributed significantly to efficient customer support and service delivery. Additionally, I actively participate in both external and internal process auditing, contributing to continuous improvement and enhanced service delivery. These are the achievements I am most proud of: - MITIGATED MERCHANDISE REFUSAL: studying, analyzing and reviewing the delivery processes. I successfully addressed merchandise rejection issues by implementing proactive measures, ensuring sales were not compromised and converting in profit to the company. - STREAMLINED CONSIGNED SALES PROCESS: Implemented a change in the consigned sales process, resulting in improved efficiency and client satisfaction converting in profit to the company. - DEPARTMENTAL RESTRUCTURING: Led the restructuring of the department, which began reporting to the USA, developing KPI's, streamlining operations and enhancing communication channels. Looking forward to connecting with people interested in sharing experiences in Customer Relations in International companies Email: patriciia.souza@gmail.com