Pankaj Batra Email & Phone Number |  Overall experience of 17 years in outbound/inbound customer services contact centre  With over 6+ years in Quality, sound knowledge of how quality function works  Sound knowledge of quality tools like lean, six sigma  White belt certified post successful completion of project on advisor’s status automation  Currently working as Senior Analyst with Speech Solution Performance team working on Speech Tool called Nexidia to derive meaningful outputs for the senior most management  Exposure to represent site to Clients, Senior management & key stakeholders  Exposure to team handling of QA‘s for work allocation and measuring their performance  Sound knowledge of standardizing quality function with new processes, evaluating current processes in place & taking them one step ahead to make it fool proof, defect-less  Exposure to audit different process requirements to ensure 100% compliance  Instrument role played in process transitioning of two processes for Barclays (one via onsite training in the United Kingdom (Teesside) and other on conference call only  Hands on and proven experience in creating different excel based tool  Hands on experience in data mining analytically and deriving useful results  Sound knowledge of preparing /presenting monthly business reviews to key stake holders  Experience on call monitoring and conducting call calibrations for team managers /QA’s  Hands on experience on Microsoft office

Pankaj Batra

 Overall experience of 17 years in outbound/inbound customer services contact centre  With over 6+...
Delhi, Delhi, India

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Pankaj Batra’s Email pankajbatra_5797@yahoo.co.in

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Pankaj Batra’s Location Delhi, Delhi, India

Pankaj Batra’s Current Industry Alight Solutions Wipro Digital Operations And Platforms

Pankaj Batra’s Prior Industry Hcl Technologies | Barclays | Barclays Shared Services | Vertex India Customer Services

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Work Experience

Alight Solutions

Account Delivery Head

2021-11-01 00:00:00 - Present

Wipro Digital Operations And Platforms

Program Manager

2021-05-01 00:00:00 - Present

Hcl Technologies

Service Delivery Manager

2017-02-01 00:00:00 - 2021-04-01 00:00:00

Barclays

Assistant Manager

2015-01-01 00:00:00 - 2016-01-01 00:00:00

Barclays Shared Services

Senior Analyst

2013-01-01 00:00:00 - 2014-12-01 00:00:00

Vertex India Customer Services

CSE

2006-02-01 00:00:00 - 2007-06-01 00:00:00

Skills

No Skills Available

Languages

No Languages Available

FAQ About Pankaj Batra

Pankaj Batra is located at
Delhi, Delhi, India

Pankaj Batra is a  Overall experience of 17 years in outbound/inbound customer services contact centre  With over 6+ years in Quality, sound knowledge of how quality function works  Sound knowledge of quality tools like lean, six sigma  White belt certified post successful completion of project on advisor’s status automation  Currently working as Senior Analyst with Speech Solution Performance team working on Speech Tool called Nexidia to derive meaningful outputs for the senior most management  Exposure to represent site to Clients, Senior management & key stakeholders  Exposure to team handling of QA‘s for work allocation and measuring their performance  Sound knowledge of standardizing quality function with new processes, evaluating current processes in place & taking them one step ahead to make it fool proof, defect-less  Exposure to audit different process requirements to ensure 100% compliance  Instrument role played in process transitioning of two processes for Barclays (one via onsite training in the United Kingdom (Teesside) and other on conference call only  Hands on and proven experience in creating different excel based tool  Hands on experience in data mining analytically and deriving useful results  Sound knowledge of preparing /presenting monthly business reviews to key stake holders  Experience on call monitoring and conducting call calibrations for team managers /QA’s  Hands on experience on Microsoft office – MS Excel, MS Powerpoint, MS word

Pankaj Batra currently works in the Alight Solutions | Wipro Digital Operations And Platforms |

No Languages Available

Pankaj Batra has prior
experience in the following industries:
Hcl Technologies | Barclays | Barclays Shared Services | Vertex India Customer Services

Pankaj Batra has the following professional experience:
Alight Solutions | Wipro Digital Operations And Platforms | Hcl Technologies | Barclays | Barclays Shared Services | Vertex India Customer Services